Onaiza Salwa
Harrison,ACT
Summary
My proven ability to handle multiple tasks simultaneously, I bring to the table a qualified work ethic and a strong commitment to teamwork. My problem-solving and organizational skills are highly developed, enabling me to effectively navigate complex challenges. I approach every situation with a proactive mindset and willingly take on any task required to support my team. As a reliable and dedicated team player, I consistently demonstrate a hardworking and resourceful approach to achieving our collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Teaching Assistant
Code Camp
Canberra , ACT
07.2022 - Current
- Provided assistance to teachers in managing classrooms and coordinating documents to cultivate a positive learning environment
- Conducted individual and small group tutoring sessions to reinforce learning concepts for students experiencing difficulties
- Supervised students in both classroom and common areas, ensuring adherence to rules and offering support to the lead teacher
- Set up visual aids, equipment, and attractive classroom displays to enhance the delivery of lessons by the teacher
- Gathered and organized classroom materials to aid teachers in their daily instruction and activity planning
- Fostered a dynamic and pleasant educational setting by promoting gentle discipline and fostering a spirit of cooperation
- Supported classroom activities, conducted tutoring sessions, and reviewed students' work to facilitate their learning journey.
Family Business Hospitality Worker
Ali Baba
Phillip , ACT
05.2018 - Current
- Expertly identified and effectively resolved customer complaints related to food or lodging, ensuring customer satisfaction and maintaining a high level of service quality
- Recognized and commended exceptional performance by staff members, fostering a positive work environment and boosting team morale
- Executed food preparation tasks in accordance with franchise standards, emphasizing precise quantities, speed, and appropriate packaging techniques
- Adhered to food safety protocols outlined in company policies and health and sanitation regulations to proactively prevent incidents of foodborne illness
- Consistently delivered friendly and welcoming service, actively engaging with customers to enhance their overall experience and satisfaction.
- Assisted management on accounts payable, accounts receivable and payroll.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Customer Service Officer
Services Australia
Greenway , ACT
06.2021 - 11.2021
- Demonstrated a customer-centric approach by effectively assisting a high volume of customers daily, prioritizing their satisfaction and maintaining a positive demeanor
- Thrived in a fast-paced environment, efficiently managing time pressures to ensure optimal Key Performance Indicator (KPI) performance
- Provided comprehensive support to customers reaching out via telephone, addressing their inquiries, and processing orders
- Served as the primary point of contact for both internal and external customers, delivering exceptional customer support
- Proactively resolved customer complaints and mitigated dissatisfaction by promptly implementing relevant and effective solutions
- Actively promoted and demonstrated the utilization of Services Australia's self-managed and digital services, redirecting customers accordingly when appropriate
- Conducted thorough assessments of customer needs, requirements, entitlements, and obligations
- Offered expert guidance to customers regarding legislation, policies, procedures, payments, and services administered by Services Australia
- Delivered excellent customer service at the initial point of contact, skillfully welcoming and directing customers to the most suitable service channel
- Successfully handled simple first contact resolution inquiries, prioritizing the identification of potentially vulnerable, distressed, or customers with accessibility issues, and escalating concerns to the leadership team as necessary
- Participated in quality assurance initiatives, ensuring compliance with relevant legislation, and maintaining adherence to established standards.
Hospitality Worker
Grill'D
Canberra , ACT
08.2020 - 11.2020
- Identified and effectively addressed customer complaints related to food or lodging, ensuring customer satisfaction
- Developed individualized service objectives for each venue, fostering a consistent delivery of exceptional service
- Recognized and commended exemplary staff performance, fostering a positive work environment and boosting employee morale
- Executed food preparation tasks in accordance with franchise standards, emphasizing quantity, speed, and packaging
- Adhered to company policies and health and sanitation regulations to ensure food safety and minimize the risk of foodborne illnesses
- Maintained a consistent and friendly demeanor, fostering improved customer engagement and satisfaction.
Volunteer & Student Training
Questacon
Canberra , ACT
03.2019 - 09.2019
- Assisted in the coordination and execution of special events or programs
- Ensured the cleanliness, orderliness, and proper functioning of facilities, catering to the specific needs of the programs
- Employed exceptional interpersonal communication skills to effectively convey information to diverse individuals
- Contributed to the organization and planning of engaging, enjoyable, and well-structured events
- Welcomed visitors and provided comprehensive responses to inquiries regarding program details, requirements, and opportunities
- Provided administrative support to staff, assisting with clerical tasks and other office responsibilities
- Assisted in the preparation and management of engaging and seamless school holiday events, facilitating customer entries
- Furnished customers with relevant information about available program resources and services
- Engaged with a wide-ranging audience, effectively communicating scientific endeavors backed by thorough research
- Sent email reminders to colleagues regarding upcoming volunteer events
- Demonstrated a receptive attitude towards feedback, making necessary corrections based on input from customers and senior colleagues.
Education
High School Diploma -
Narrabundah College
12.2019
Bachelor of Science in Biomedical Sciences -
University of Canberra
Skills
- Tutoring Students
- Group and Individual Instruction
- Teacher Support and Collaboration
- Classroom Management
- Organization and Prioritization
- Verbal and Written Communication
- Training and Development
- Call Center Operations
- Payment Processing
- Information Protection
- Inbound and Outbound Calling
- Information Updates
- Customer Support
- Data Entry
- Microsoft Office
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Certification
- WWVP
- Driver's License
Affiliations
- Active member and singer of Bangladeshi Community
References
References available upon request.
Timeline
Casual Teaching Assistant
Code Camp
07.2022 - Current
Customer Service Officer
Services Australia
06.2021 - 11.2021
Hospitality Worker
Grill'D
08.2020 - 11.2020
Volunteer & Student Training
Questacon
03.2019 - 09.2019
Family Business Hospitality Worker
Ali Baba
05.2018 - Current
High School Diploma -
Narrabundah College
Bachelor of Science in Biomedical Sciences -
University of Canberra
- WWVP
- Driver's License
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