Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Accomplishments
Timeline
Generic

ONELA SCHUCROFT

MELBOURNE,AUSTRALIA

Summary

Enthusiastic and energetic high school graduate hoping to pursue a degree and future career in Cyber Security, who is currently seeking work experience. Aiming to enhance my knowledge in programming, as well as improve my communication and teamwork skills. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

5
5
years of professional experience

Work History

Supervisor

YOMG
Melbourne
09.2022 - Current
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Directed and supervised team of 15 employees in daily operations.

Retail Member

Country Roads Group
Melbourne
06.2024 - 12.2025
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Bartender

Bilboards Nightclub
Melbourne
11.2021 - 01.2023
  • CUSTOMER SERVICE
  • ABILITY TO WORK IN FAST PACED ENVIROMENT
  • BARTENDING
  • SUPERVISING TRAINED

All Rounder

Guzman Y Gomez
Hawthorn
11.2021 - 07.2022
  • CUSTOMER SERVICE
  • ABILITY TO WORK IN FAST PACED ENVIROMENT
  • FRONT OF HOUSE AND BACK OF HOUSE TRAINED
  • SUPERVISING TRAINED

Food and Beverage Attendant

Only Hospitality
Nelson's Cafe
04.2021 - 06.2021
  • FRONT DESK/ CUSTOMER SERVICE
  • WAITESSING
  • BARISTA TRAINING AND EXPERIENCE
  • CASH-HANDLING

All Rounder

The Clayton Hotel
Clayton
12.2020 - 04.2021
  • Front desk/ Customer Service
  • Waitressing
  • Bartending
  • Gaming Attendant
  • TAB attendant
  • Cocktail mixing skilled

Team Member

Hot Jam Donuts
Preston Market
11.2020 - 01.2020
  • Cash Handling
  • Customer Service
  • Kitchen Handling
  • Food Preparation

Education

BACHELOR OF CYBER SECURITY -

DEAKIN UNIVERSITY
06.2025

FOUNDATION PROGRAM (EXTENDED) -

DEAKIN COLLEGE
01.2021

Skills

  • Python programming
  • Microsoft Office
  • Customer Service
  • Teamwork
  • Excellent Communication
  • Organization
  • Cash-handling
  • Problem-solving
  • Quick learning
  • Supervision
  • Front of House tasks
  • Back of House tasks
  • Network security
  • Data analysis
  • Customer service
  • Team collaboration

Hobbies and Interests

  • Experience in handling cashier duties in cafes and carnival events in Dubai
  • Completed 10 hours of volunteering work at Al Noor Training Centre for persons with disabilities, UAE
  • Completed a Cisco certified course in IT Essentials
  • Completed till Grade 5 Piano with Trinity College London certification

References

  • GARGI SALASKAR, Country Roads Group, 04-81234661
  • WICHELLE DAGALA, YOMG, 04-22099068

Accomplishments

  • Working with children as a volunteer at schools for special needs
  • certified in introduction to Cisco

Timeline

Retail Member

Country Roads Group
06.2024 - 12.2025

Supervisor

YOMG
09.2022 - Current

Bartender

Bilboards Nightclub
11.2021 - 01.2023

All Rounder

Guzman Y Gomez
11.2021 - 07.2022

Food and Beverage Attendant

Only Hospitality
04.2021 - 06.2021

All Rounder

The Clayton Hotel
12.2020 - 04.2021

Team Member

Hot Jam Donuts
11.2020 - 01.2020

BACHELOR OF CYBER SECURITY -

DEAKIN UNIVERSITY

FOUNDATION PROGRAM (EXTENDED) -

DEAKIN COLLEGE

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ONELA SCHUCROFT