Oner Kasap
Sydney,NSW
Summary
I have extensive experience in retail and e-commerce management, holding key roles at Myer and The Iconic. At Myer, I served in various leadership positions including Assistant Store Manager, Merchandise Support Manager, Online Business Support Team Leader, and Team Leader for Electrical, Furniture & Bedding. In these roles, I managed daily operations, developed sales strategies, and led teams to enhance performance and customer service. Additionally, as an Outbound Supervisor at The Iconic, I managed order fulfillment processes, coordinating with logistics to ensure timely deliveries.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Outbound Supervisor
The Iconic
03.2019 - 02.2021
- Oversaw daily outbound operations, ensuring timely and accurate order fulfillment.
- Leading teams of 60+ warehouse staff, providing training, guidance, and performance management.
- Maintained accurate shipping documentation, streamlining outbound operations to avoid delays or errors in deliveries.
- Improved overall productivity by implementing effective training programs for new hires and existing employees.
- Implemented efficient workflow processes to maximize productivity and minimize errors.
- Coordinated with logistics partners to schedule and dispatch shipments.
- Monitored inventory levels and managed stock replenishment to meet customer demand.
- Ensured compliance with safety regulations, conducting regular safety audits and training sessions.
- Resolved operational issues and bottlenecks promptly to maintain smooth operations.
- Analyzed shipping data to identify trends and areas for improvement.
- Developed and maintained standard operating procedures for outbound processes.
- Collaborated with other departments, including customer service and inventory control, to address any order discrepancies or issues.
- Monitored performance metrics and prepared regular reports for senior management.
- Implemented cost-saving measures while maintaining high service standards.
- Conducted regular team meetings to communicate goals, updates, and performance feedback.
- Managed resource allocation, including labor and equipment, to ensure optimal efficiency.
Assistant Store Manager
Myer
08.2018 - 03.2019
- Supervised daily operations to ensure smooth and efficient functioning.
- Managed and trained staff of 100+ employees, enhancing team performance and customer service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in inventory control, including stock ordering, receiving, and merchandising.
- Developed and implemented sales strategies to meet and exceed monthly sales targets.
- Resolved customer complaints and issues promptly, maintaining high levels of customer satisfaction.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Collaborated with department managers to optimize product placement and store layout.
- Oversaw financial transactions, including cash handling, banking, and sales reporting.
- Maintained visual merchandising standards to ensure appealing shopping experienced.
- Supported marketing initiatives by organizing in-store events and promotions.
- Monitored and enforced compliance with company policies and procedures.
- Analysed sales data to identify trends and adjust strategies accordingly.
- Ensured health and safety standards were met throughout each day.
Merchandise Support Manager
Myer
04.2017 - 10.2018
- Managed the merchandise planning and allocation processes to ensure optimal product availability and stock levels.
- Collaborated with buying teams to develop and execute seasonal merchandise strategies.
- Oversaw the implementation of visual merchandising plans, ensuring alignment with brand standards.
- Analyzed sales performance and inventory data to identify trends and opportunities for improvement.
- Led a team of merchandise coordinators, providing training and support to enhance their performance.
- Coordinated with suppliers to manage product deliveries and resolve any supply chain issues.
- Developed and maintained strong relationships with vendors and key stakeholders.
- Ensured accurate pricing and promotional signage throughout the store.
- Conducted regular store visits to assess merchandise presentation and stock levels.
- Implemented inventory control measures, including regular stocktakes and audits.
- Monitored and reported on key performance indicators (KPIs) related to merchandise.
- Facilitated cross-departmental communication to ensure seamless execution of merchandising plans.
- Assisted in the development and execution of marketing campaigns, including in-store promotions.
- Provided insights and recommendations to senior management based on sales data and market trends.
- Ensured compliance with company policies and procedures related to merchandise handling and presentation.
Online Business Support Team Leader
Myer
04.2012 - 04.2017
- Led a team of online support staff, overseeing daily operations and ensuring efficient order processing.
- Managed the end-to-end online order fulfillment process, from order placement to dispatch.
- Monitored and maintained inventory levels to ensure product availability for online customers.
- Coordinated with warehouse and logistics teams to ensure timely and accurate order deliveries.
- Resolved customer inquiries and issues related to online orders, providing exceptional customer service.
- Implemented quality control measures to ensure accuracy and condition of shipped products.
- Developed and maintained standard operating procedures for online order processing.
- Analyzed sales data and website metrics to identify trends and improve online store performance.
- Collaborated with marketing and merchandising teams to support online promotions and product launches.
- Ensured accurate and up-to-date product listings and pricing on the online store.
- Monitored order processing KPIs, such as order accuracy and delivery times, and implemented improvements as needed.
- Provided training and support to team members, enhancing their skills in online order management.
- Worked with IT and e-commerce teams to resolve technical issues affecting the online store.
- Maintained compliance with company policies and industry regulations related to e-commerce.
- Prepared regular reports for senior management on online store performance and order fulfillment.
Electrical, Furniture & Bedding - Team Leader
Myer
10.2008 - 04.2012
- Led a team of sales associates, providing guidance and support to ensure excellent customer service.
- Managed the daily operations of the Electrical, Furniture, and Bedding departments.
- Monitored sales performance and implemented strategies to achieve sales targets.
- Ensured high standards of product presentation and visual merchandising in the departments.
- Coordinated with inventory management to maintain optimal stock levels and product availability.
- Resolved customer inquiries and complaints related to electrical, furniture, and bedding products.
- Conducted regular team meetings to communicate sales goals, updates, and performance feedback.
- Provided product training to team members to enhance their knowledge and sales skills.
- Collaborated with marketing and promotional teams to plan and execute in-store promotions and events.
- Analyzed sales data and market trends to identify opportunities for growth and improvement.
- Maintained compliance with health and safety standards within the departments.
- Developed and maintained strong relationships with suppliers and vendors.
- Monitored and managed departmental budgets, ensuring cost control and efficiency.
- Prepared regular performance reports for senior management, highlighting key achievements and areas for improvement.
- Implemented customer service initiatives to enhance the shopping experience and drive customer loyalty.
Bar Supervisor
ANZ Stadium
03.2008 - 01.2011
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
Sales Assistant
Tek's Gifts & Things
06.2005 - 01.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Chief Warden Certification -
Chubb
Roselands, NSW06.2019
Diploma - IT Networking Administrator
TAFE
Lidcombe, NSW06.2008
Certificate IV - IT - Networking Administrator + Cisco
TAFE
Lidcombe, NSW02.2008
Certificate - III - Information Technology Networking + Cisco
TAFE
Petersham, NSW02.2007
Certificate II - Information Technology - Network Administration
TAFE
Petersham06.2006
Certificate - I - - Information Technology - Network Administration
TAFE
Petersham02.2005
Skills
- Supervised daily operations
- Managed and trained teams
- Developed and implemented sales strategies
- Resolved customer complaints
- Oversaw daily outbound operations
- Coordinated with logistics partners
- Analyzed sales performance and inventory data
- Managed online order processing
- Collaborated with buying and marketing teams
- Ensured compliance with health and safety regulations
- Built and maintained strong relationships with suppliers and vendors
- Prepared performance reports for senior management
Certification
- Chief Warden - 2019
- Full Drivers License - 2006
Hobby
I am highly proficient with computers and have integrated numerous smart home products into my home environment. My interest in technology was sparked by the Iron Man movies, particularly the AI assistant Jarvis, which inspired me to create a smart home setup that controls various functions seamlessly. This hands-on experience has enhanced my technical skills and my ability to leverage technology for efficiency and convenience.
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 60+ staff members.
Timeline
Outbound Supervisor
The Iconic
03.2019 - 02.2021
Assistant Store Manager
Myer
08.2018 - 03.2019
Merchandise Support Manager
Myer
04.2017 - 10.2018
Online Business Support Team Leader
Myer
04.2012 - 04.2017
Electrical, Furniture & Bedding - Team Leader
Myer
10.2008 - 04.2012
Bar Supervisor
ANZ Stadium
03.2008 - 01.2011
Sales Assistant
Tek's Gifts & Things
06.2005 - 01.2008
Chief Warden Certification -
Chubb
Diploma - IT Networking Administrator
TAFE
Certificate IV - IT - Networking Administrator + Cisco
TAFE
Certificate - III - Information Technology Networking + Cisco
TAFE
Certificate II - Information Technology - Network Administration
TAFE
Certificate - I - - Information Technology - Network Administration
TAFE
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