O'niel Galarpe
Unit 813 500 Flinders St. Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Outsource Access
02.2023 - 09.2023
- Conferred with customers by telephone, or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Virtual Assistant
Home Service Virtual Desk
07.2022 - 01.2023
- Appointment setter for a cleaning company.
- Conferred with customers by telephone, or sms to provide information.
- Coordinate with cleaners with their appointments.
- Accept payments from services.
Cold Caller
Start Virtual
03.2022 - 09.2022
- Delivered prepared real estate pitch from script and persuaded potential customer to sell their property.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Sourced and pre-qualified leads and identified new business opportunities by dialing leads list daily outbound calls to build partnerships and achieve sales quota.
Claims Specialist
Global Advisors Support Group, Inc.
02.2021 - 02.2022
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
Senior Customer Service Associate
FIS Global Solutions, INC.
09.2020 - 12.2020
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Senior Customer Service Associate
E-Teleconnect
01.2020 - 08.2020
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Delivery Rider
HONESTBEE Philippines/ANGKAS
08.2018 - 12.2019
- Delivered food & packages to customer doorsteps and business offices.
- Provide public transport to customer anywhere within the city.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Associate
Cognizant
02.2018 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Associate
Sutherland Global Services
05.2012 - 08.2017
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Verified work aligned with service levels agreed and client requirements.
- Provide back end support for cloud ISP Service.
Technical Support Representative
Harte-Hanks Philipines
03.2011 - 04.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Representative
TELUS International Philippines
03.2010 - 04.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Fast Food Crew Member
McDonalds & Kenny Rogers
03.2005 - 03.2007
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Vocational Education And Training Course - Individual Support & Ageing Support
Melbourne City Institue of Education
Level 8, 250 Collins St Melbourne 300004.2025
Vocational Education And Training Course - Slaughtering Operations (Swine)
MMS Development Training Corporation
Cagayan De Oro City, Misamis Oriental Philippines 02.2023
Bachelor of Science - Electrical Engineering (Undergraduate)
Mindanao University of Science And Technology
Lapasan, CDO City, Misamis Oriental 9000 03.2004
Skills
- Hardworking
- Patient
- Empathy
- Active Listening
- Customer Service
- Order Processing
- Team Player
- Administrative Duties
Certification
- First Aid and Cardiopulmonary Resuscitation Certified
SHORT COURSES AUSTRALIA - Certificate No. 55860
- Food Handlers Safety Sanitation & Hygiene Certified
City Health's Office - Cagayan de Oro City Philippines
Timeline
Virtual Assistant
Outsource Access
02.2023 - 09.2023
Virtual Assistant
Home Service Virtual Desk
07.2022 - 01.2023
Cold Caller
Start Virtual
03.2022 - 09.2022
Claims Specialist
Global Advisors Support Group, Inc.
02.2021 - 02.2022
Senior Customer Service Associate
FIS Global Solutions, INC.
09.2020 - 12.2020
Senior Customer Service Associate
E-Teleconnect
01.2020 - 08.2020
Delivery Rider
HONESTBEE Philippines/ANGKAS
08.2018 - 12.2019
Customer Service Associate
Cognizant
02.2018 - 07.2018
Business Associate
Sutherland Global Services
05.2012 - 08.2017
Technical Support Representative
Harte-Hanks Philipines
03.2011 - 04.2012
Technical Support Representative
TELUS International Philippines
03.2010 - 04.2011
Fast Food Crew Member
McDonalds & Kenny Rogers
03.2005 - 03.2007
Vocational Education And Training Course - Individual Support & Ageing Support
Melbourne City Institue of Education
Vocational Education And Training Course - Slaughtering Operations (Swine)
MMS Development Training Corporation
Bachelor of Science - Electrical Engineering (Undergraduate)
Mindanao University of Science And Technology
- First Aid and Cardiopulmonary Resuscitation Certified
SHORT COURSES AUSTRALIA - Certificate No. 55860
- Food Handlers Safety Sanitation & Hygiene Certified
City Health's Office - Cagayan de Oro City Philippines
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