Oniya Gurung
Clayfield
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. . Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Emirates Leisure Retail
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Completed store opening and closing procedures and balanced tills.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Casual Supervisor
Emirates Leisure Retail
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista
Kingstreet Bakery
10.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Engineering - Civil Engineering
University of Southern Queensland, Springfield
Springfield, QLD08.2026
Skills
- Friendly and outgoing
- Coffee and Tea Preparation
- Cash Handling
- Opening and closing duties
- Safe Food Handling and Cleanliness
- Workstation Maintenance
- POS Systems
Timeline
Barista
Kingstreet Bakery
10.2022 - 02.2023
Barista
Emirates Leisure Retail
08.2022 - Current
Casual Supervisor
Emirates Leisure Retail
08.2022 - Current
Bachelor of Engineering - Civil Engineering
University of Southern Queensland, Springfield
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