Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

ONKARDEEP SINGH

BECKENHAM,WA

Summary

Conscientious Customer Service professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ampol
Gosnells , WA
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Executes excellent sales floor merchandising and selling.

Sub-Contractor

Fastway Couriers
Welshpool, WA
03.2020 - 07.2021
  • Delivered high level of service to all customers and effectively resolved issues.
  • Supervised and provided training for apprentices to improve skills and knowledge.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Checked loads against documentation before completing final delivery at destinations.

Assistant Accounts Executive

B.D. Arora And Co. PVT LTD.
New Delhi, India
09.2018 - 05.2019
  • Created plans and communicated deadlines to complete projects on time.
  • Prepared variety of different written communications, reports and documents.
  • Provided clerical support to all accounting professionals in department.
  • Answered phone calls regarding financial matters such as payments due.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.

Education

Master of Professional Accounting (Advanced) - Accounting And Finance

Murdoch University
Perth, WA
04.2021

Bachelor of Commerce (Honours) - Accounting, Business Administration And Management

Guru Gobind Singh Indraprastha University
Delhi, India
04.2018

Skills

  • Complaint resolution
  • Money handling abilities
  • Independent decision-making
  • Excellent analytical and problem-solving skills
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Organization and Time Management

Certification

  • IELTS - Overall Band Score 7 (Proficient English Skills)
  • Certified MS Office expert.

Timeline

Customer Service Representative

Ampol
08.2021 - Current

Sub-Contractor

Fastway Couriers
03.2020 - 07.2021

Assistant Accounts Executive

B.D. Arora And Co. PVT LTD.
09.2018 - 05.2019

Master of Professional Accounting (Advanced) - Accounting And Finance

Murdoch University

Bachelor of Commerce (Honours) - Accounting, Business Administration And Management

Guru Gobind Singh Indraprastha University

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ONKARDEEP SINGH