On Kiu (Angel) Lui
Upwey
Summary
A student that studying bachelor of animal science in unimelb and living in Australia since 2017, do have Australia citizenship. More than five years of catering or working experience, proactive, hard-working and patient. Skilled in business, flexible and quick to solve customer problems. Stay calm during busy hours and effectively deal with high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiter/Receptionist/Kitchen help
Wok On Bay Restaurant
01.2019 - 01.2022
- Interact with customers, take orders, serve food and beverages
- Takes care of front desk customers, manages reservations, greets customers and coordinates seating arrangements, handles calls, inquiries and provides general assistance to customers.
- Prepare food, wash dishes, clean and maintain kitchen hygiene, help cook fried rice wrap wontons and fry various foods such as spring rolls, wontons.
- Successfully trained many new employees on restaurant operations, policies, and procedures
Waitress/Chef’s Assistance
Blue Fin Blairgowrie and Sorrento Branch
10.2022 - 03.2023
- Sushi preparation
- Monitored project advancement and offered prompt feedback to team members
- Setting up tables, dish preparation, and floor sweeping
- Engaging with customers, taking orders, and serving food and drinks
Barista
Yang Coffee
11.2022 - 02.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Waitress/Receptionist
Okami Restaurant
03.2023 - Current
- Receive customers and manage reservations, coordinate seating arrangements, and provide customers with information on menus, special offers, restaurant policies, etc.
- Responsible for collecting payments and handling bills. Help customers solve problems.
- Work closely with other departments such as waiters, kitchen, and management to ensure that the entire restaurant runs smoothly.
- Serving food and drinks to customers, also taking the order.
- Do the cleaning before closing the shop, sweeping the floor, setting up the dishes, chopsticks, table restoration.
Education
Bachelor of Agriculture -
University of Melbourne
Parkville, VIC12-2026
Diploma of General Studies -
University of Melbourne
Dookie, VIC12.2024
Skills
- Customer Engagement
- Agriculture science
- Team Leadership
- Livestock Management
- Multitasking
- Food Service
- Time Management
- Problem Solving
- Organization
- Animal Health
- Cash handling
Certification
Certificate III in Agriculture | Melbourne
Languages
English
Cantonese
Mandarin
Timeline
Waitress/Receptionist
Okami Restaurant
03.2023 - Current
Barista
Yang Coffee
11.2022 - 02.2025
Waitress/Chef’s Assistance
Blue Fin Blairgowrie and Sorrento Branch
10.2022 - 03.2023
Waiter/Receptionist/Kitchen help
Wok On Bay Restaurant
01.2019 - 01.2022
Bachelor of Agriculture -
University of Melbourne
Diploma of General Studies -
University of Melbourne
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