Onolina Moefaauo
Brisbane,QLD
Summary
Accomplished and results-oriented leader with over 20 years of management experience across diverse sectors, including more than 5 years in the non-profit arena. I have dedicated over 15 years to volunteering outside of my professional roles. Renowned for my strategic approach in enhancing volunteer engagement and operational efficiency, I have a proven track record of creating impactful programs that align with organizational missions. My passion for empowering individuals and fostering community partnerships has driven sustainable growth and positive outcomes in every role I have undertaken. I possess a unique ability to blend operational excellence with a deep commitment to service, seeking an executive leadership role to leverage my extensive experience and strategic vision to influence organizational success and community impact.
Overview
12
12
years of professional experience
Work History
Volunteer Manager
Motor Neurone Disease Association of Queensland (MNDAQ)
01.2023 - Current
- Spearheaded the creation of a comprehensive strategic volunteer plan, leading to a 40% increase in volunteer engagement within the first six months of implementation
- Achieved cost savings of over $82,000 by streamlining volunteer programs and optimizing resource allocation
- Cultivated partnerships with local healthcare providers and community organizations, enhancing the support network available for individuals and families affected by MND
- Engaged in public speaking at large events, raising awareness about MND and the vital role of volunteers.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
Volunteer Team Leader
Happy Paws Happy Hearts Foundation
01.2019 - 01.2023
- Managed a team of volunteers, fostering a supportive and inclusive environment that increased volunteer retention by 25%
- Led community outreach initiatives that successfully engaged local businesses and organizations, resulting in an increase in donations and resources for program activities
- Implemented innovative volunteer recognition programs that enhanced volunteer satisfaction and motivation
- Designed and executed targeted recruitment strategies, resulting in a 15% increase in volunteer applications.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Volunteer Coordinator
Australia Zoo
01.2018 - 01.2019
- Created and launched a volunteer webpage that streamlined communication and information sharing
- Developed training materials and workshops, equipping volunteers with essential skills
- Established partnerships with local schools and community organizations to expand volunteer recruitment efforts
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with management to organize large-scale events.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
Function Manager
Epicure, Brisbane City Hall
01.2013 - 01.2016
- Oversaw the planning and execution of functions and events, ensuring alignment with client expectations
- Managed budgets and resources efficiently to ensure profitability while maintaining service quality
- Developed strong relationships with clients, vendors, and stakeholders
- Conducted post-event evaluations to identify areas for improvement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Diploma of Community Services -
Central Queensland University
Brisbane, QLDAdvanced Diploma of Events and Tourism Management -
Central Queensland University
Brisbane, QLDSkills
- Mentoring
- Department management
- Marketing strategy
- Team Leadership
- Staff Training and Development
- People Management
- Budgeting and Resource Management
- Operations Management
References
- Carla Canning, COO, Happy Paws Happy Hearts, 0427 762 756
- Alistair Lavers, Head of Education & Volunteers, Australia Zoo, 0400 348 104
- Bruce Wilson, Outreach Family Program Manager, Deception Bay Neighbourhood Centre, 0437 484 978
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementTimeline
Volunteer Manager
Motor Neurone Disease Association of Queensland (MNDAQ)
01.2023 - Current
Volunteer Team Leader
Happy Paws Happy Hearts Foundation
01.2019 - 01.2023
Volunteer Coordinator
Australia Zoo
01.2018 - 01.2019
Function Manager
Epicure, Brisbane City Hall
01.2013 - 01.2016
Diploma of Community Services -
Central Queensland University
Advanced Diploma of Events and Tourism Management -
Central Queensland University
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