Dynamic customer service professional with a strong background in retail and hospitality environments. Adept at multitasking in fast-paced settings while maintaining a positive and approachable demeanor to enhance customer experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Admin Manager
NC Slater Joinery PTY LTD
Sydney
05.2025 - 09.2026
Managed office administration for joinery workshop operations
Coordinated customer enquiries, quotes, and job scheduling
Maintained payroll, timesheets, and staff leave tracking
Event Attendant
Australian Turf Club
Sydney, NSW
01.2023 - 01.2025
Greeted and assisted attendees, fostering a positive and welcoming atmosphere at various events.
Monitored attendee access and seating to enhance comfort and streamline event flow during functions.
Delivered food and drinks to customers, maintaining high service standards in a fast-paced restaurant environment.
Sales assistant
Miniso - World Square Branch
Sydney City
01.2021 - 01.2023
Delivered exceptional customer service by guiding product selection and addressing inquiries, enhancing customer satisfaction.
Processed transactions accurately and efficiently at cash registers, ensuring smooth returns and exchanges to maintain customer trust.
Assisted customers with product selection and friendly service at World Square store
Processed sales transactions using POS systems and handled cash accurately
Replenished shelves with Miniso merchandise and maintained organized displays
Sales Associate
Sydney gift shop
Sydney City
01.2019 - 01.2021
Assisted customers with gift selection and product recommendations at Sydney gift shop.
Greeted customers and provided exceptional customer service.
Maintained clean checkout areas and organized store displays throughout shifts.
Education
Associate of Arts - Social Media Marketing
Pacific Training Group
Sydney
Bachelor of Arts - Journalism
University of The Humanities
Mongolia
Skills
Customer service
Sales presentation
Team collaboration
Personal Information
Driving License: Australian Driver License
Certification
Responsible Service of Alcohol (RSA) certificate, White cards, SafeWork NSW