ONUR KILINC

· Delivering exceptional tableside service by carving and serving premium cuts of meat including beef, pork, and lamb directly from skewers.

· Engaging with guests in a friendly and interactive manner, enhancing their dining experience in a fast-paced, high-volume environment.

· Greeting guests warmly and assist them with seating arrangements.

· Provide attentive table service in a fast-paced environment.

· Maintain cleanliness of tables and dining area throughout service.

· Support kitchen and bar staff during busy periods to ensure smooth service.

· Supervise front desk staff and ensure that they provide excellent customer service.

· Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.

· Manage reservations and room availability.

· Ensure accuracy of billing and payment processes.

· Perform all check-in and check-out tasks.

· Manage online and phone reservations.

· Welcome guests upon their arrival and assign rooms.

· Provide information about the hotel, available rooms, rates and amenities.

· Respond to guest complaints in a timely and professional manner.

· Checks the daily arrival list for VIP's or guests with special need.

· To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

· Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

· Escorts guests to room, placing luggage in room assigned by front desk.

· Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.

· Ensure all rooms are cared for and inspected according to standards.

· Notify superiors on any damages, deficits and disturbances.

· Check stocking levels of all consumables and replace when appropriate.

· Arranging tables and assisting with the preparation of event spaces.

· Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders.

· Delivering food from the kitchen to guests at the table or to a self-service area.

· Keeping any bar and drink service areas fully stocked with beverages.

· Wiping down tables and chairs, removing rubbish and clearing event spaces.