Summary
Overview
Work History
Education
Skills
Accomplishments
Soccer and Art
Timeline
Generic

Onwell Makoni

BROOKWATER,QLD

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

4
4
years of professional experience

Work History

Services

Coles
02.2022 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.

Admin

Ipswich Nurses
11.2020 - 12.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Entered and maintained departmental records in company database.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Back Area

McDonald's
03.2020 - 01.2021
  • Participated in regular safety meetings, reinforcing best practices for personal hygiene, safe food handling techniques, and workplace hazards prevention measures while on duty.
  • Enhanced coworker morale by promoting open communication channels among the back area crew members while consistently demonstrating a positive attitude towards responsibilities.
  • Supported streamlined workflows by efficiently transitioning between tasks as needed throughout shifts without compromising service quality or timeliness of orders completion.
  • Conducted routine inspections of food storage areas, ensuring adherence to safety regulations and minimizing spoilage risks.

Education

Bachelor of Engineering (Honours) - Engineering Mechatronics And Medical

Queensland University of Technology
Brisbane, QLD
06.2026

High School Diploma -

Westside Christian College - Stuart St. Campus
Goodna, QLD
11.2021

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Recordkeeping and File Management
  • Office Administration
  • MS Office
  • Documentation And Reporting
  • Document Control
  • Resourceful and Analytical

Accomplishments

  • Achieved efficient training by introducing Microsoft Forms and PowerPoint.
  • Achieved 2021 Ampol Best All Rounder Award at Westside Christian College.

Soccer and Art

I am apart of the Westminster's Warriors soccer team, where I have gotten a better understanding of individual and team desires. I spend my spare time doing visual arts and writing. 

Timeline

Services

Coles
02.2022 - Current

Admin

Ipswich Nurses
11.2020 - 12.2021

Back Area

McDonald's
03.2020 - 01.2021

Bachelor of Engineering (Honours) - Engineering Mechatronics And Medical

Queensland University of Technology

High School Diploma -

Westside Christian College - Stuart St. Campus

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Onwell Makoni