Onyx Taylor
Littlehampton,SA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With demonstrated success in relationship building, negotiating and developing new business within targeted and accounts within the territory. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
33
33
years of professional experience
Work History
Key Account Manager
Troy Animal Health
South Australia/Northern Territory
10.2018 - 12.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended weekly sales and quarterly sales planning meetings.
- Strengthened client relationships through regular communication and effective problem solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the companies products and services.
- Coordinated with internal teams to ensure timely delivery of products and services.
- Conducted regular account reviews with clients to assess future growth opportunities.
- Maintained a high level of industry knowledge by attending relevant conferences, and workshops, contributing to the development of innovative solutions for clients.
- Delivered product training to key customers.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Facilitated strategic meetings with key Veterinary, Wholesale & Rural Reseller accounts to understand customer needs and develop action plans.
- Account management, including regular visits and phone conversations to key veterinary Hospitals, Wholesalers, Industry Leaders and OTC Stores.
- Industry Conferences & Corporate Events Both solely and with other staff, I have attended a number of conferences and events across the country.
- Clinic Event & promotional Sponsorship-I generate and assist clinics with strategic marketing campaigns to encourage business development and support.
- Communication and logging calls using CRM. Advanced reporting of call plan, weekly interaction with National sales and Marketing Manager to discuss business development and potential growth opportunities. Interaction with Marketing/Product Managers to provide frequent feedback of strategic directives.
Territory Manager Animal Health
Jurox Animal Health
South Australia
09.2008 - 09.2018
- Territory Management Managing a portfolio of 144 Veterinary lines, with approximately 400 clients in SA Metro and outer regions
- My role included building and maintaining business relationships over a 4-6 week call cycle, with key opinion leaders, key accounts and distribution channels for both Veterinary and OTC products
- I also have 3-4 years' experience with the Production Animal range, when it was part of my product portfolio.
- Event management I have performed end to end organization and management of three successful Anaesthesia Events within the territory, with delegate numbers of 70, 98 and 120. From sourcing venues, negotiating contracts & food selection to driving attendance through digital and face to face strategies, I received excellent feedback on all events.
- Client Education I regularly organize clinic training for Veterinarians and Nurses, with numbers between 2-20 people attending. The training includes both technical and practical content on topics such as analgesia, anaesthesia, cardiology and parasite control.
- OTC event sponsorship- I source and sponsor events that drive consumer traffic to the store selling the product. This includes my attendance at the sponsored events where I set up product displays, prizes etc.
Veterinary Nurse
Adelaide Animal Hospitals
South Australia
11.1997 - 05.2018
- Managing the blood donor program
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice's client base.
- Appointment management and triage.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
Dog Trainer
Lions Hearing Dogs Inc.
Verdun SA
01.1991 - 01.1996
- Dog handling and training
- Guest speaker and representative at various events and Lions Club meetings
- Local television and radio interviews
- Communicating with deaf and hearing impaired recipients via sign language.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Organized public demonstrations showcasing trained canines'' capabilities in their requirements to be a hearing dog, raising awareness about the benefits of the program.
Education
Diploma Veterinary Nursing -
TAFE SA
Gilles Plains, SAAdvanced Veterinary Nursing Cert IV -
TAFE SA
Gilles Plains, SAEnrolled veterinary Nursing -
TAFE SA
Gilles Plains, SAAnimal attending Cert III -
TAFE SA
Gilles Plains, SAIntroduction To Excel -
01.2007
Skills
- Account Retention
- Client Needs Assessment
- Strategic planning
- Upselling techniques
- Effective communication
- Active listening
- Problem-solving abilities
- Time management
- Key Account Management
- Territory Management
- Client Relationship Building
- Business Development
- Adaptability and flexibility
Personal Information
I would describe myself as Friendly, Chatty, Warm, Non Judgemental and Confident.
I live on 55 acres in the Adelaide Hills with my partner Matt, 12 yo son Oliver and two ponies.
We live an active lifestyle, love our veggie patch, mountain bike riding and are regulars at our local gym.
Timeline
Key Account Manager
Troy Animal Health
10.2018 - 12.2023
Territory Manager Animal Health
Jurox Animal Health
09.2008 - 09.2018
Veterinary Nurse
Adelaide Animal Hospitals
11.1997 - 05.2018
Dog Trainer
Lions Hearing Dogs Inc.
01.1991 - 01.1996
Diploma Veterinary Nursing -
TAFE SA
Advanced Veterinary Nursing Cert IV -
TAFE SA
Enrolled veterinary Nursing -
TAFE SA
Animal attending Cert III -
TAFE SA