Oona Greene
Melbourne,VIC
Summary
Highly trained individual with a knack for problem solving,conflict resolution and providing exceptional customer service. Reliable and results driven with management experience. Seeking a challenging new role in which I can apply my diverse skill set.
Overview
22
22
years of professional experience
Work History
Fragrance Specialist + Fragrance Training Coach PPT
MECCA
Highpoint
09.2022 - Current
- Served as Coach/Mentor for fragrance-related training
- Organized training sessions for employees aiming to deepen their understanding of fragrances
- Duties include performing opening and/or closing procedures, delivering exceptional customer service, continually building on my product knowledge in all departments
- Diffusing customer complaints and providing a solution for the customer, along with going above and beyond to ensure the customer has an enjoyable experience in store
- Gift wrapping, point of sale checkout experience, taking phone enquiries and creating bookings for customers
- Educating and demonstrating products to customers and explaining their features and benefits (fragrance, make up, skin science knowledge, hair/body)
- Continued online education via Meccaversity.
Senior Dermal + Laser Technician
Australian Skin Clinics
12.2020 - 09.2022
- Performing laser hair removal treatments on clients, performing facial/skin treatments on clients such as micro needling, fractionalRF, microdermabrasion, chemical peels and personalised skin consultations
- Providing retail sales and skincare prescriptions for clients, tailoring skincare treatment package sales for individuals and providing follow up care
- Deliver knowledge of skin science to clients and sell cosmeceutical skincare ranges and chemical peels
- Autoclave/sterilisation duties, cleaning throughout the day and adhering to cleaning duties as per opening and closing of clinic
- Educating clients on contraindications to treatments, pre and post treatment care and methods in which to maintain and boost treatment results
- Handling client complaints with grace and understanding and offer solutions where possible
- Monitoring stock levels of all consumables in treatment rooms and ensuring all equipment in rooms are kept clean and tidy
- End of day till closure
- Adhering to strict grooming standards
- Always maintaining a high level of professionalism and customer care.
Practice Manager
Civic Parade Medical Centre
ALTONA
01.2013 - 06.2019
- Liaising with doctors; customer/patient interaction; stock control; payroll; administration; staff management, preparation of rosters, organisation of staff meetings, liaising with chartered accountant, continually making sure the practice adheres to AGPAL recommended guidelines, managing patient feedback, managing disputes, supporting team of staff members and guiding them daily to achieve their best; being the point of call for communication with department bodies - ie
- AGPAL, AHPRA (Australian Health Practitioner Regulatory Agency), Department of Health etc
- Delivering duty of care to a wide customer demographic (both healthcare and cosmetic)
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
Retail Make Up Artist
MAC Cosmetics
MELBOURNE
01.2011 - 01.2012
- Customer service; stock control; sales experience; reaching very high set sales targets; sales and promotions, adhering to theme days/events on floor, impeccable grooming and personal presentation in line with MAC cosmetics, application of makeup, false lashes, skincare
- Meeting personal KPI’s and benchmarks Provide exceptional customer service and educate customers on features and benefits of products, artist tools and provide strong merchandising skills.
- Participated in training sessions to learn new techniques from other artists.
- Collaborated with team members on marketing initiatives aimed at increasing sales volume.
- Demonstrated makeup techniques, color theory, and application methods to customers.
- Upsold additional items based on customer needs and preferences.
- Educated customers on proper skin care techniques before applying makeup.
- Assisted in merchandising displays, restocking shelves, and maintaining inventory levels.
Retail Make Up Artist
Illamasqua
01.2010 - 01.2011
- Educating customers on a new make up brand launched in Australia - Promoting products with features and benefits
- Monitoring product levels and actioning as appropriate Stocktake duties; Performing make up applications/makeovers scheduled throughout the day; Meet KPI’s and benchmarks.
Office Manager
TRAKplant
Brooklyn
01.2007 - 01.2009
- Scheduling diary for Managing Director; customer interaction; stock control; payroll; administration; staff management; minute taking, customer service; ensure smooth running of daily procedures (opening, closing), rosters, staff reviews.
Events Coordinator
Property Council of Victoria
Melbourne
01.2003 - 01.2007
- Organising events within the Property Industry for Engineers, Accountants, Lawyers, Architects etc; member interaction; responsible for the marketing of events, creation of registration and membership packs; administration; being present for the entire event from setup to finish, delegating tasks to other members of staff for the smooth running of events
- Reporting to the Events Manager and assisting wherever required.
Education
Diploma of Business Operations -
Swinburne
Certificate - Maintaining Infection Control for Skin Penetration Treatments -
The Advanced Skills Academy
Certificate of training - Clatuu (cryolipolysis treatments) -
Cryomed
Certificate Laser Hair Removal - SplendorX -
Lumenis
Diploma of Beauty Therapy -
Victoria University
Certificate - Fleur De Mer & Algologie - skincare training -
Spray Tanning Certificate -
Bondi Sands
Certificate - Bridal 101 - Modern Hairstyling & Make Up -
LUXE HAIR MAKE UP
Certificate - Hospital Grade Sterilisation -
Dr Margaret Jennings
Certificate - Dr Obagi Cosmeceutical Skincare -
Excellence training
Certificate - CPR/First Aid -
Diploma of Make Up and Special Effects -
Swinburne
Certificate III Fashion Illustration & Design -
Melbourne School of Fashion
Certificate - Marketing Fundamentals; Strategic Marketing -
AIM Australian Institute of Management, Melbourne
VCE -
MacKillop Catholic Regional College
Skills
- Customer service
- Excellent written and verbal skills
- Extensive product knowledge
- Management
- Organization
- Problem solving
- Time management
- Client Relationship Building
- Customer Assistance
- Meeting Sales Goals
- Goal-Driven
Timeline
Fragrance Specialist + Fragrance Training Coach PPT
MECCA
09.2022 - Current
Senior Dermal + Laser Technician
Australian Skin Clinics
12.2020 - 09.2022
Practice Manager
Civic Parade Medical Centre
01.2013 - 06.2019
Retail Make Up Artist
MAC Cosmetics
01.2011 - 01.2012
Retail Make Up Artist
Illamasqua
01.2010 - 01.2011
Office Manager
TRAKplant
01.2007 - 01.2009
Events Coordinator
Property Council of Victoria
01.2003 - 01.2007
Diploma of Business Operations -
Swinburne
Certificate - Maintaining Infection Control for Skin Penetration Treatments -
The Advanced Skills Academy
Certificate of training - Clatuu (cryolipolysis treatments) -
Cryomed
Certificate Laser Hair Removal - SplendorX -
Lumenis
Diploma of Beauty Therapy -
Victoria University
Certificate - Fleur De Mer & Algologie - skincare training -
Spray Tanning Certificate -
Bondi Sands
Certificate - Bridal 101 - Modern Hairstyling & Make Up -
LUXE HAIR MAKE UP
Certificate - Hospital Grade Sterilisation -
Dr Margaret Jennings
Certificate - Dr Obagi Cosmeceutical Skincare -
Excellence training
Certificate - CPR/First Aid -
Diploma of Make Up and Special Effects -
Swinburne
Certificate III Fashion Illustration & Design -
Melbourne School of Fashion
Certificate - Marketing Fundamentals; Strategic Marketing -
AIM Australian Institute of Management, Melbourne
VCE -
MacKillop Catholic Regional College
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