Vivienne Jaeggi
Croydon South,Naarm/Melbourne
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Dangerfield, Factory X
04.2023 - Current
- Whilst working for Factory X, gaining experience in cross-store service and delivering energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Skills Acquired; Opening and closing, running full shifts and managing co-workers, motivating teams to achieve personal and store budget goals, budget books, use of POS systems, clothing management, visual merchandising and outfit planning for customers and mannequins
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Senior Sales Assistant/Acting Manager
Zing, EB Games
05.2022 - Current
- During my employment here, through to my progression to acting manager, i have been able to demonstrate outstanding results with my team and store on a consistent basis.
- My current responsibilities include fulfilling managerial tasks, fluent day to day operations exceeding above expectations and quality.
- Working flexible hours.
- Adapting and demonstrating high levels of initiative and creativity during high-stress periods whilst maintaining training, admin work and accommodating customer experiences.
- Identifying issues, analysing information and providing solutions to problems internally and externally.
- Developing and maintained courteous and effective working relationships.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences and products.
Sales Assistant/Front of Shop Staff
Smiggle, Just Group - Knox
05.2022 - 07.2023
- During my work here as a person in charge- my duties in included running the day, budget book, banking and basic training of other employees!
- Skills Acquired; Cash handling, Independent customer service work, use of POS systems. Stocking and Restocking, General upkeep. Essential visual merchandising organization
- Transferable skills between multiple stores in the same franchise.
- Independent work with customers- debriefing questions to provide accommodating experiences and sales.
- Upselling products and complementary purchases, increasing revenue and KPI results
Front of Shop Staff
The Cheesecake Shop
06.2021 - 05.2022
- During my duration, I was promoted to a keyholder to assist with running the days and training.
- I maintained cleanliness following the Victoria Code of Cleanliness up to a hospitality standard
- Food preparation and managing display cases to verify freshness and attractiveness of products.
- Including counting till during the process of opening and closing shop, cash handling.
- Weekly stocktake and wholesale and over-the-phone sales.
Waitress
Book Cafe, Ringwood East
12.2019 - 03.2020
- Skills Acquired; Cash Handling - Including counting till for closing
- General use of POS, customer service, phone service, food preparation and handling, stocking and restocking, general upkeep and preparation of workstation.
Education
High School Diploma -
Blackburn High School
Melbourne, VIC10.2021
Donvale Primary School
12.2015
Skills
- Ambitious
- Curious
- Adaptive
- Flexible
- Meticulous
- Open-minded
- Takes initiative
- Retail Merchandising
- Operating Procedures and Policies
- Relationship Building
Availability
- Full Availability, Full Availability, Full Availability, Fortnightly Full Availability, Full Availability, Full Availability, Full Availability
- Monday: Full Availability
- Tuesday: Full Availability
- Wednesday: Full Availability
- Thursday: Fortnightly Full Availability
- Friday: Full Availability
- Saturday: Full Availability
- Sunday: Full Availability
Leadership Positions
- Mentor Leader, 2019, 2021, Blackburn High School, Student council representative for my school “house” consisting of approx. 500 students in years 7 through 12.
- LGBT+ Club Leader, 2019, 2021, Blackburn High School, I maintained this role throughout high school (years 7 - 12). During this duration, I had to retain group activities and energy. My responsibilities included writing and executing enthusiastic speeches for assembly and over-speaker announcements.
Personal Information
Age: 20
Pronouns
They/Them
References
Can be provided upon request
Availability
Currently-
Monday: Full Availability
Tuesday: Full Availability
Wednesday: Full Availability
Thursday: Fortnightly Full Availability
Friday: Full Availability
Saturday: Full Availability
Sunday: Full Availability
Timeline
Sales Assistant
Dangerfield, Factory X
04.2023 - Current
Senior Sales Assistant/Acting Manager
Zing, EB Games
05.2022 - Current
Sales Assistant/Front of Shop Staff
Smiggle, Just Group - Knox
05.2022 - 07.2023
Front of Shop Staff
The Cheesecake Shop
06.2021 - 05.2022
Waitress
Book Cafe, Ringwood East
12.2019 - 03.2020
High School Diploma -
Blackburn High School
Donvale Primary School
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