Opal Duggan
Bridgetown,WA
Summary
I am a motivated and reliable employee that takes pride in providing excellent customer service. I handle stressful situations well and do my best to resolve any customer issues or complaints. I work well with other employees and I pride myself on my ability to take on constructive criticism. I'm willing to work late hours and adhere to work place standards and expectations.
Overview
5
5
years of professional experience
Work History
Waitress
Pips Pottery
09.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- experience in customer service and ensuring that customers are valued and respected
- trained new waitstaff and assisted them In handling new and difficult situations
- experience handling food and cooking alongside other kitchen staff
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- experience in for catering weddings and other large events both at Pips pottery and other outside venues.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped to coordinated junior waitstaff in prepping and running meals
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- experience working long and arduous hours
- experience working late night and early morning shifts
- experience restocking and managing restaurant inventory
Waitress
Barking Cow Cafe
08.2018 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- worked cleanup shifts
- prepared drinks and takeaway menu items
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- remained calm and collected during busy and arduous shifts
Education
High School Diploma -
Kearnan College
Manjimup, WA11.2023
Skills
- Dining Customer Service
- Stocking and Replenishing
- Food Running
- Dish Preparation
- Table Setting Arrangements
- Food Spoilage Prevention
- Seating Assignment Preparation
- Supply Restocking
- Ordering Procedures
- Food Preparation and Safety
- Hospitality and Accommodation
- Tableside Service
- Team Collaboration
- Complaint Resolution
- Cool Under Pressure
- Table Monitoring and Turnover
- Greeting and Escorting Guests
- Kitchen Staff Coordination
- Warm and Friendly
Timeline
Waitress
Pips Pottery
09.2022 - Current
Waitress
Barking Cow Cafe
08.2018 - 04.2022
High School Diploma -
Kearnan College
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