Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Opal Greenwood - 19 05 1988

Summary

Reliable people skill focus with 20 plus years of experience and outstanding multitasking abilities. Offering strong interpersonal and communication skills. Punctual, focused, hardworking and passionate employee. Always willing to try new things, learn new skills and take on extra responsibilities. I have been working since I was 14 years old. I am outgoing, reliable and organised, with a strong work ethic. Accomplishes tasks with minimal direction. Friendly and willing to interact and work with people of all ages. I like to work in a team environment and enjoy working long shifts. Am open to all work hours and duties.

Overview

24
24
years of professional experience

Work History

Gaming Attendant

The Aussie Inn
02.2023 - Current
  • Welcomed and greeted customers, answered questions and provided excellent customer service.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained clean and safe work environment.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Bar service, Counting and balancing money.
  • Work in a team environment.
  • Work long hours and late shifts.

Duty Manager

St Francis Winery
10.2014 - 02.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Dental Assistant

Irwin And McCabe
01.2009 - 03.2012
  • Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitised trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilised rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sterilised rooms and prepped equipment and instruments for procedures daily.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.

Food Service Worker

Charlies Diner
01.2000 - 01.2009
  • Maintained clean workspaces to maximise productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Then after 2006 when I turned 18, I was moved into the gaming room to be the Gaming Manager.

Education

Bachelor of Social Work - Social Sciences Education

Flinders University
Adelaide, SA

Year 12 Complete -

Faith Lutheran Secondary School
Tanunda, SA
12.2005

Skills

  • Strong Work Ethic
  • Teamwork and Collaboration
  • POS Systems
  • Safety Inspections
  • Flexible Schedule
  • Time Management
  • Conflict Management
  • Safety Procedures
  • Employee Training
  • Interpersonal Communication
  • Decision-Making
  • Safety Compliance

Additional Information

REFERENCES


Jade Hunt - Assistant Manager St Francis Winery

0409 778 975


James Reid - Venue Manager St Francis Winery

0416 185 834


Erin Mutton - Venue Manager Aussie Inn

0421 232 082


Tanya Dowling - Restaurant Manager Charlies Diner

0411 290 545


Timeline

Gaming Attendant

The Aussie Inn
02.2023 - Current

Duty Manager

St Francis Winery
10.2014 - 02.2023

Dental Assistant

Irwin And McCabe
01.2009 - 03.2012

Food Service Worker

Charlies Diner
01.2000 - 01.2009

Bachelor of Social Work - Social Sciences Education

Flinders University

Year 12 Complete -

Faith Lutheran Secondary School

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Opal Greenwood - 19 05 1988