Opal Pesanan

As a Executive Concierge, I oversee seamless operations and provide exceptional service for members and guests, managing high-end amenities like indoor basketball courts, golf simulators, cooperate functions and event spaces. I lead facility tours for potential clients and tenants, showcasing the value of our offerings and driving conversions.

• Event Coordination: Manage bookings, reservations, and logistics, aligning with client expectations.
• Operational Management: Oversee schedules, inquiries, and collaborate with team members to ensure smooth operations.
• Client Engagement: Serve as the first point of contact, delivering personalized service and maintaining high standards.
• Facility Tours: Conduct informative, engaging tours to highlight amenities and attract new clients.
• Problem-Solving: Address issues proactively to ensure satisfaction across all touchpoints.
• Exceptional Communication: Strong verbal and written skills to connect with members, guests, and clients.
• Multitasking & Time Management: Efficiently handle multiple tasks and emails in a fast-paced environment.
• Attention to Detail: Ensure all bookings, tours, and operations meet the highest standards.
• Streamlined front desk operations for increased efficiency and improved customer satisfaction.
• Contributed ideas for innovative amenities or improvements during team meetings which led to implementation of new services.

Key Responsibilities: Key Skills:

I specialize in delivering high-energy, results-driven classes that motivate and engage members. With expertise in Lift Club, HIIT, and Boxing, I design dynamic, inclusive workouts tailored to all fitness levels. I focus on safety, performance, and providing an empowering fitness experience.

• Class Delivery: Lead 45-minute Lift Club, HIIT, and Boxing classes with varied, challenging routines.
• Lift Club Coaching: Focus on barbell movements to improve strength, technique, and performance.
• HIIT Programming: Design intense, calorie-torching routines for cardiovascular fitness and endurance.
• Boxing Training: Combine skill development with high-intensity drills to enhance coordination and fitness.
• Exercise Technique & Safety: Ensure safe, effective exercises to prevent injury and maximize results.
• Motivational Leadership: Inspire and encourage members to push their limits in a positive, supportive environment.
• Program Adaptability: Tailor exercises to all fitness levels, ensuring inclusivity and progress.
• Member Engagement & Retention: Foster high attendance and referrals through engaging, motivating classes.
• Community Building: Create an inclusive environment that encourages participation and long-term fitness success.

Key Responsibilities: Key Skills:

I specialize in high-energy, results-driven classes, motivating and engaging members through Lift Club, HIIT, and Boxing. I design dynamic, inclusive workouts tailored to all fitness levels, focusing on safety, performance, and an empowering fitness experience.

• Class Delivery: Lead 45-minute Lift Club, HIIT, and Boxing classes with challenging, varied routines.
• Lift Club Coaching: Improve strength, technique, and performance through barbell movements.
• HIIT Programming: Design intense, calorie-torching routines for cardiovascular fitness.
• Boxing Training: Combine skill development with high-intensity drills to boost coordination and fitness.
• Exercise Technique & Safety: Ensure safe, effective exercises for optimal results.
• Motivational Leadership: Inspire members to push their limits in a supportive environment.
• Program Adaptability: Tailor workouts to all fitness levels, ensuring inclusivity and progress.
• Increased client retention through consistent communication, motivation, and support.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.

As a dedicated Support Worker, I provide compassionate, personalized care to clients with diverse needs, including cerebral palsy, spinal cord injuries, autism, and wheelchair users. I prioritize comfort, safety, and well-being, fostering trust and creating a nurturing environment for clients to thrive.

• Personalized Care: Tailor support based on individual client needs, ensuring their comfort and well-being.
• Diverse Client Support: Experienced in supporting clients with cerebral palsy, spinal cord injuries, autism, and wheelchair users.
• Promote Independence: Assist clients in achieving personal goals and enhancing their independence.
• Collaborative Support: Work closely with families, healthcare professionals, and other support workers to ensure coordinated care.
• Empathy & Compassion: Provide care with respect, patience, and a deep understanding of clients' emotional and physical needs.
• Adaptability: Tailor support to a wide range of conditions and individual needs for optimal care.
• Building Rapport: Establish trust and create a safe, comfortable environment for clients.
• Communication: Clear and effective communication with clients, families, and healthcare providers.
• Problem-Solving: Resourceful in addressing challenges or changes in care needs.
• Teamwork: Collaborate effectively with families, professionals, and support staff to achieve the best outcomes for clients.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

Key Responsibilities: Key Skills:

As a Food & Beverage Supervisor at Foundation Theatre (Haymarket) and The Star, I ensured exceptional dining and hospitality experiences by overseeing daily operations, maintaining high-quality service, and creating a welcoming environment for guests attending events and performances.

• Staff Supervision: Lead, mentor, and train food and beverage staff to ensure excellent service.
• Service Coordination: Oversee food and beverage delivery, ensuring timely service during events.
• Inventory & Compliance: Manage inventory, ensure health and safety compliance, and maintain operational standards.
• Event Catering & Coordination: Collaborate with teams to ensure smooth service during high-profile events.
• Guest Relations: Handle inquiries and feedback with professionalism, maintaining customer satisfaction.
• Leadership: Strong leadership in training and guiding teams for exceptional service.
• Customer Service Excellence: Skilled in delivering high-quality service and handling inquiries efficiently.
• Problem-Solving: Quick and effective in resolving issues in high-pressure environments.
• Operational Efficiency: Proficient in managing operations, inventory, and service coordination.
• Event Coordination: Experienced in managing food and beverage services for large-scale events.
• Attention to Detail: Ensure all aspects of service, from guest experience to inventory management, meet high standards.