Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Opelani Junior Mataafa

Craigieburn,VIC

Summary

Objectives Enthusiastic and articulate individual eager to contribute to team success through hard work, attention to detail and excellent organization skills. Young yet mature individual with communication skills developed through engagements. Key strengths include analytical skills and willingness to learn and develop professionally. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

RASHAYS
12.2021 - 08.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized various software applications to process customer orders.
  • Performed cash, card and check transactions to complete customer purchases.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Back of House Team Member

McDonald's
07.2021 - 10.2021
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Prepared food and drinks while following safe food handling procedures.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Unloaded and stocked kitchen supplies.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained high personal grooming standards and uniform presentation.
  • Removed trash and cleaned kitchen garbage containers.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.

Skills

  • Price Identification
  • Purchase Needs Determination
  • Register Preparation
  • Feedback Acceptance
  • Customer Complaint Resolution
  • Stockroom Management
  • Customer Inquiries
  • Adaptive and Creative
  • Guest Satisfaction
  • Attending Multiple Customers
  • Dining Customer Service
  • Safe Food Handling Procedures

Certification

  • Responsible Service of Alcohol Certificate

Timeline

Customer Service Cashier

RASHAYS
12.2021 - 08.2023

Back of House Team Member

McDonald's
07.2021 - 10.2021

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Opelani Junior Mataafa