Opheelia Vegunta

• Collaborated and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, delivery issues, and other advanced support issues.
• Built relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations. (Subway, Dominos, McDonald, Pizza Hut, Nandos etc).
• Proficiently utilized CRM software's, Microsoft Suite and G Suite to identify business needs and data sources.
• Promoted retention and overall Merchant success through service and proactive outreach via phone, email or zoom calls.
• Prioritized and escalated issues in partnership with team.
• Developed an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants.
• Validated and tracked Merchant feedback to inform updates to our products and tools.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Kept accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements through TREVI, TRIM and other department specific record keeping systems.

• Provided administrative support for the routine engagement of confirmed cases and contacts to ensure information sharing and compliance with directions to socially distance/isolate.

• Kept accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.

• Monitored and continuously improving team specific projects focusing on priority communities.

• Assisted in the preparation and presentation of reports, ministerial briefs, cabinet and agency submissions on a range of matters. Manage information requests, correspondence through the shared inbox and assist in the preparation and presentation of reports and documents.

• Worked as a part of a team to support the case and contact management in the investigation, surveillance, management and control of COVID-19. This role will maintain data and information standards for Intelligence and Operations Leads and escalate advice and information requests from the existing case and contact team.

• Provided covid-19 outbreak management project support to LPHU’s through all stages from project planning, execution and closing.

• Working alongside PHO’s and LPHU’s on culturally safe approaches to achieve holistic healthcare either prior, during or after the case interviews.

• Providing advice on referrals to appropriate local support services and facilitating appropriate pathways for support and cultural safety, both internally and externally including food-relief, financial support, mental health concerns, community organisations and translated resources.

• Providing resources such as guidelines, education materials and documents to support CALD communities, Aboriginal and Torres Strait Islander communities.

• Case management and service coordination, including providing relief services to individuals and families as well as coordination support for contracted service providers to support individuals and families with complex needs to isolate safely at home.

• Maintain data and information standards for Intelligence and Operations Leads and escalate advice and information requests from the existing case and contact team.

• Role model behaviours in accordance with the department’s values and the VPS Code of Conduct.

• Increase my cultural safety knowledge, awareness, and skills through Victorian Government specific training. Some of the recently completed trainings are:

• Privacy awareness

• Advocating for your client in NDIS

• Child and Family Violence Scheme

• Project Management Essentials

• Aboriginal Cultural awareness and safety

• Alcohol and drug misuse

• Working with culturally and Linguistically Diverse (CLAD) Clients and Communities.

• Provided strong leadership to a team of 30-40 of service staff, agency staff and contractors on a daily basis including daily rostering and maintaining salary budgets.
• Ensured effective and efficient day-to-day administration of the store as per daily store procedures, code of conduct and responsible for decision making.
• Responsible for every customer interaction in store which includes an average of 500-2000 customers daily via face-to-face, email or via over the phone. This includes customers from different ages, cultural backgrounds, ethnicities and disabilities.
• Supervised the team to deliver high quality customer experience and continuous improvement with attention to detail.
• Established and maintained strong customer relationships with both internal and external stakeholders.
• Worked as a part of a team as well as autonomously to achieve agreed outcomes.
• Used Project management skills to plan, develop, implement and evaluate key store projects with set timelines within budgetary and resource limits.
• Continuously developed and reviewed administrative functions and implemented improvements and initiatives that meet company standards.
• Network with Managers, store assistants and external stakeholders to ensure that the store is well presented and in great condition for our customers and visitors including any issues are dealt promptly with the relevant departments.
• Prepared and analysed statistical data and financial information for internal and external stakeholders and shared on a regular basis.
• Provided regular training of risk management, WHS standards, store security standards, emergency evacuation training while ensuring these standards and processes are actioned and are maintained on a daily basis.