Ophelia Gardner
Mackay,QLD
Summary
Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator/ Senior Dental Assistant
Torque Orthodontics
Mackay, QLD
07.2017 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs and Doctor recommendation.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Tracked patient progress and updated records accordingly.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated the delivery of care between various departments within the facility.
- Provided education and resources to help patients understand their treatment options.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided administrative support for patient care staff.
- Communicated with patients with compassion while keeping medical information private.
- Trained new clincal staff.
- Ordered supplies and maintained inventory levels of dental equipment and materials.
- Provided chair-side assistance to the dentist during dental procedures, including taking digital x-rays and impressions.
- Educated patients on oral hygiene techniques and preventive care.
- Maintained patient records, including medical histories, treatment plans, and progress notes.
- Answered phone calls promptly and handled inquiries professionally.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Education
CERT III in Dental Assisting - Dental Assisting
ADA Queensland
Brisbane, QLD12-2011
Skills
- Secretarial duties
- Appointment Scheduling
- Treatment Planning
- Patient Care Coordination
- Inventory Management
- Attention to Detail
- Customer Service
- Filing and Recordkeeping
References
References available upon request.
Timeline
Treatment Coordinator/ Senior Dental Assistant
Torque Orthodontics
07.2017 - Current
CERT III in Dental Assisting - Dental Assisting
ADA Queensland
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