Ophious Dzvimbu

• Approved underwriting for consumer loans, lines of credit, and home equity.
• Negotiated terms and conditions of loans in order to maximize profitability while minimizing risk exposure.
• Oversaw loan process from origination through to finalisation, ensuring that every customer receives an unforgettable experience.
• Analyze loan applications to assess creditworthiness and risk factors.
• Identify areas where improvements can be made in the loan application process in order to increase efficiency.
• Developed, maintained and monitored loan portfolios to ensure compliance with lending policies.
• Develop training programs for new lenders on lending procedures, systems and customer service.
• Provided guidance to customers on product offerings and lending options available.
• Ensure all documentation is accurate and complete prior to funding any loans.

• Step in Managing Branch in absence of Branch manager.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Oversaw loan process from origination through to finalisation, ensuring that every customer receives great service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed customer complaints by offering effective solutions and support.

Same as Senior Personal Consultant

• Assisted customers with account inquiries and banking products.
• Processed Credit Cards and Personal loan applications and guided clients through approval steps.
• Educated clients on digital banking tools and services.
• Assisted Service Consultant with end of day balancing.

• Assisted clients with account inquiries and service requests.
• Provided cash management services to customers (Bank Teller duties)