OREL MAZAL KOLBIS
Caulfield
Summary
Enrolled Nurse with a passion for quality patient care and a friendly approach. Demonstrates strong communication, teamwork, and clinical skills, honed through nursing placements, professional experience, and customer-focused roles. Highly adaptable, reliable, and committed to achieving positive outcomes for patients and supporting healthcare teams.
Overview
7
7
years of professional experience
Work History
Medical Receptionist/ Enrolled Nurse
South Melbourne Medical Hub
03.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Performed routine wound care and dressing changes on schedule.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
RECEPTIONIST/ADMIN
01.2024 - 2024
- Delivered excellent customer service to patients and clients, ensuring a welcoming and professional environment.
- Managed high-volume phone inquiries, addressing patient and client needs efficiently.
- Scheduled and organized appointments, optimizing workflow and ensuring smooth daily operations.
- Drafted and responded to professional emails, maintaining clear and effective communication with clients.
- Collaborated closely with a psychologist, coordinating schedules and supporting administrative tasks.
TEAM MEMBER
Chemist Warehouse
10.2022 - 01.2023
- Provided exceptional customer service at Chemist Warehouse, ensuring positive experiences.
- Managed inventory, assisted with product inquiries, and maintained a clean store environment.
- Analyzed sales trends to optimize product placement and boost revenue.
- Implemented efficient restocking procedures, reducing out-of-stock incidents, and enhancing customer satisfaction.
- Worked closely with team members to streamline operations and improve overall store performance.
- Participated in cross-training initiatives to expand skill set and support various departments.
- Consistently met and exceeded sales targets through effective upselling techniques.
- Contributed to a notable increase in customer retention through personalized service and product recommendations.
- Ensured accuracy in cash handling and transaction processing.
- Maintained meticulous records of inventory and sales, contributing to improved stock management and reduced shrinkage.
FRONT OF HOUSE AND CAFÉ TEAM MEMBER
McDonald's
12.2019 - 07.2021
- Delivered exceptional customer service, managed cash transactions, and maintained a clean dining area, contributing to positive guest experiences.
- Streamlined order-taking process, reducing wait times and improving customer satisfaction.
- Consistently met sales targets in a fast-paced environment.
- Worked effectively in a team to ensure smooth operations during peak hours.
- Assisted in training new team members, fostering a supportive work culture.
- Adhered to strict food safety protocols and quality standards.
- Maintained accurate cash register operations, ensuring financial integrity.
HAIRDRESSER
01.2019 - 2019
- Styled diverse hair types, mastering latest trends.
- Boosted client satisfaction through personalized consultations.
- Managed salon operations efficiently.
Education
Diploma - Nursing
Holmesglen
Melbourne, VIC01-2025
Certificate -
Introduction To Perioprative Nursing Course
Melbourne, VIC10-2024
Certificate III - Makeup and Beauty
Avidity
Melbourne, VIC12.2022
Year 12 VCE -
Glen Eira College
Melbourne, VIC12.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Office administration
- File management
- Mail handling
- Customer/Client relations
- Medication and IV administration
- Patient care
- Infection control
LANGUAGES
English
Hebrew
NURSING PLACEMENTS
- STUDENT ENROLLED NURSING PLACEMENT:
- BLUE CROSS CHELSEA, AGED CARE - 2 weeks
- EPWORTH FREEMASONS HOSPITAL, GYNY SURGICAL WARD - 2 weeks
- FRANKSTON HOSPITAL, ACUTE MEDICAL SURGICAL WARD - 2 weeks
- MULGRAVE HOSPITAL, ORTHOPAEDIC WARD - 4 weeks
Timeline
Medical Receptionist/ Enrolled Nurse
South Melbourne Medical Hub
03.2025 - Current
RECEPTIONIST/ADMIN
01.2024 - 2024
TEAM MEMBER
Chemist Warehouse
10.2022 - 01.2023
FRONT OF HOUSE AND CAFÉ TEAM MEMBER
McDonald's
12.2019 - 07.2021
HAIRDRESSER
01.2019 - 2019
Diploma - Nursing
Holmesglen
Certificate -
Introduction To Perioprative Nursing Course
Certificate III - Makeup and Beauty
Avidity
Year 12 VCE -
Glen Eira College
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