OREPA TALA

Dynamic professional with exceptional communication skills developed through diverse experiences in government, community, and private sectors. A self-motivated and enthusiastic approach ensures the delivery of high-quality service to employers and customers. Committed to fostering positive relationships and driving results in fast-paced environments. Proven ability to adapt and thrive in various settings while maintaining a focus on excellence.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Relations - Earned highest marks for customer satisfaction
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Held first-point-of-contact for all internal and external communications with executive-level officers.

• General Administration Duties, MintFencing Pty Ltd, Minto, 2023-01-01, 2025-01-01, Part Time, Finance, Ordering materials and tools, Incoming and outgoing correspondence, Banking invoicing, Quotation and installations assistance
• AO3 Account Payable Officer, Queensland Health, 2020-01-01, 2022-01-01, Processing invoices from different Vendors that deals with hospitals, S4Hana & Fammis system, Dealing with incoming outgoing emails to vendors, Deal with PO and NPO payments, Phone enquiries from different vendors, All administration duties, Petty cash
• Administration Officer, Community Justice Centre, Parramatta, 2016-01-01, 2017-08-01, Check department mobile and respond, Respond to incoming and outgoing correspondence, Data Entry, update ADR staff board, distribution of mail to appropriate staff members, Enter Pay Time for all Mediator on System, process feedback letters on a daily basis, Entering pay dates on Lotus Notes file, check all entries have been recorded accurately in Excel pay spreadsheet in all pay periods, SAP Finance update invoices and process them for payment, Taking enquiries for all Community Disputes, Filing, photocopying and scanning, Internet Explorer, Excel and Word, SAP Portal and SAP CUI
• Administration Officer, Department of Justice (Yasmar Training Facility Juvenile Justice), 2015-05-01, 2016-09-01, Face to face enquiry, incoming and outgoing correspondence, Process Invoices and purchase orders, travel and accommodations arrangements and bookings, booking of facility, phone enquiries, Mailing, faxing, photocopying and scanning documents, Using SAP CUI and SAP Portal, Catering and organising of training
• Administration Office, Short term Assignments, 2015-03-01, 2015-05-01, STARTTS & Electoral Commission NSW
• Administration, Sydney Fabrication Welding Solution Pty Ltd, 2013-11-01, 2014-12-01, Phone enquiries, Mailing – incoming and outgoing, Job bookings, tools ordering, delivered & pick up, Quotation and Invoicing, Data Entry and Online enquiries
• Administration Assistant/Receptionist, Sulzer Pumps Wastewater Australia, 2012-11-01, 2013-09-01, Front Desk, Phone and front enquiries, Face to Face enquiries, Mailing, updating records and personal files, Organising travel and Accommodation for GM, Responding to maintenance enquiries, Managing Purchase Orders and Invoice Updating, Credit Checks, international online mailing (ie DHL, TOLL), Open office and closing
• Reception/Customer Service, Office of the Public Service Commissioner, Brisbane, 2009-03-01, 2012-10-01, Main front desk and telephone enquiries, Managing daily mailing incoming and outgoing correspondence, Computerized Data Entry, Word, Internet Explorer, PowerPoint
• Reception/Administration Officer, Queensland Police Headquarters, 2007-04-01, 2009-01-01, Processing application for Police Officers and Respond, Mailing, answering enquiries, Assist in support of Police interview and testing process, Police new applicants Finger Prints, Filing and security bomb scanning
• Frontline Call Centre Officer, GE Finance, 2006-01-01, 2006-01-01, Customer Service, Process new accounts & new applications, Manual Transactions for customer update faxes and documents, Activate Credit line cards and authorisations
• Administration Traineeship, QLD Department of Housing Secretarial Services, 2006-06-01, 2007-06-01, Provide secretarial services, high level computer skills, Minute taking, Agenda preparations & Distribution, Responding to general enquiries – all admin general enquiries
• Telemarketing and booking officer, New Image Photographic/Step by Step Investment, Booking venues and customers for shooting, Selling product on phone & Data entry
• Library Assistant, Porirua Public library, 2 years, Customer Service, Issuing books, process late fees, Answering incoming and outgoing correspondence

• Excellent phone manner & high level communication and interpersonal skills
• Experience touch typist: Current 70wpm 98 accuracy data entry 10000 strikes
• Proficient in use of MS-Office packages including Word, Excel, Internet Explorer, PowerPoint and Outlook
• Finance – SAP CUI, SAP Portal and Lotus Notes
• Experienced in managing administrative duties including mailing, filing, faxing, copying, scanning, taking minutes, conducting meetings, managing customers, quotations and invoicing
• Excellent problem solver and quick thinker
• Good teamwork approach and can be relied on when unsupervised
• Strong organisational skills – time management, meeting deadlines
• Quick learner can pick up new systems and their operation promptly
• Friendly, Honest, Patient and Reliable