Oriana Kovacevic
Essendon
Summary
Dedicated to house management, experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Focused management professional experienced in maintaining safe and clean environments with attention to detail for owners and guests. Adept at handling private and confidential information with extreme care.
Overview
26
26
years of professional experience
Work History
Spa Therapist
Endota Spa
05.2024 - Current
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery..
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Enhanced client satisfaction by providing customised facials and personalized spa treatments with exceptional customer service.
Cafe Owner
La Chola Churro Bar
05.2023 - 05.2024
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
- Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
Cabin Crew
Virgin
01.2022 - 03.2023
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
Sales Administration
Biggin & Scott Northcote
01.2021 - 01.2022
- Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
- Collaborated with marketing team to develop promotional materials for sales representatives to use during client visits.
- Maintained accurate records of all sales activities, allowing for efficient reporting and data analysis.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Office Manager
Proline Building Services P/L
01.2014 - 11.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Customer Service Agent
Qantas Airways
04.1998 - 11.2013
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with first class customers, ensuring positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Meeting and greeting customers in the Qantas club lounge and Chairmans lounge. Assisting with their catering requirements.
Education
Diploma - Beauty Therapist
Elly Lukas
Melbourne, VIC09.2015
Skills
- Customer service
- Multitasking and Prioritization
- Excellent presentation
- Outstanding communication skills
- Property Maintenance
- Guest Relations
- Cook/Menu planning
- Safety Management
- Grocery shopping
- Event Planning
- Event oversight
- Personal Shopping
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Staff Communication
- Reliability
- Organizational Skills
Timeline
Spa Therapist
Endota Spa
05.2024 - Current
Cafe Owner
La Chola Churro Bar
05.2023 - 05.2024
Cabin Crew
Virgin
01.2022 - 03.2023
Sales Administration
Biggin & Scott Northcote
01.2021 - 01.2022
Office Manager
Proline Building Services P/L
01.2014 - 11.2018
Customer Service Agent
Qantas Airways
04.1998 - 11.2013
Diploma - Beauty Therapist
Elly Lukas
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