Results-driven and people-focused leader with over 4 years of experience managing operations in high volume venues. Proven track record in coaching and mentoring teams, driving performance, and fostering a culture of accountability and engagement. Adept at elevating team capability, implementing streamline systems, and ensuring operational excellence. Passionate about leadership and creating people first environments that deliver an exceptional gust experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi site restaurant manager
Guzman & Gomez Mexican Taqueria
11.2018 - Current
Lead daily operations across multiple high-volume QSR venues, ensuring consistent guest-first service and team performance.
Mentor and coach in-venue leadership teams, fostering a culture of accountability, growth, and collaboration.
Implement digital food safety checklists and compliance systems to maintain top-tier operational standards.
Coordinate recruitment, onboarding, and staff training across sites to build high-performing teams.
Track key performance metrics (e.g. COGs, labour efficiency, sales KPIs) and provide actionable insights to improve results.
Oversee ordering, inventory control, and vendor coordination to ensure smooth supply chain operations.
Facilitate communication between venue teams and senior leadership, ensuring alignment with business goals.
Support new store openings and ensure seamless operational integration into the brand.
Sales and Food preparation
Guzman & Gomez Mexican Taqueria
11.2016 - 10.2018
Company Overview: Casual dining restaurant specializing in Mexican cuisine.
Food preparation
Digital food safety check list supervision
Staff training
Liaise with staff to complete tasks
Customer service
Ordering and organizing food supplies
Work in team environment
Operations Manager
ARO Chemicals C.A
10.2015 - 05.2016
Company Overview: A dedicated company to the marketing and distribution of chemicals, focusing in the production of sugar and sugar-based supplies in the industry.
Hiring and training of staff
Development and implementation of new policies
Control and manipulation of dangerous chemicals
Development of chemical dispatch itineraries
Supervise all operations and procedures
Establish project management procedures
Establish and monitor budget and time procedures
Supervise the storage of Hazardous Chemicals: Hydrochloric acid, Caustic soda, Phosphoric acid and other materials
Operations Manager
State Environmental Institute
08.2014 - 09.2015
Company Overview: A State Government Institution, dedicated to improving and preserving the environmental conditions of the state.
Direct and manage 4 key public services (final disposal of Urban waste, cleaning and maintenance of public areas, maintenance of riverbeds and drainage, and the maintenance of landscapes and public areas of the region)
Supervise the progress of contract work
Supervise the work of section managers
Estimator Contract Administrator
State Environmental Institute
01.2014 - 07.2014
Company Overview: A State Government Institution, dedicated to improving and preserving the environmental conditions of Valencia. Implemented under the limits of the Valencian State Government throughout the planning, execution and control of the resources.
Scheduled all contractors and deliveries of materials
Implemented systems to improve the process efficiency and reduce the duration of projects
Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions if required
Supervised the projects process to ensure the correct outcome
Administrated the contracts budget and time schedule
Engineer Intern
GUESYM
02.2013 - 04.2013
Company Overview: A large company focused on Mechanical, electrical, civil engineering projects and construction services.
Created engineering documents, including the manufacturing process, equipment specifications and change notices.
Directly communicated with the engineering team to discuss the process and performance of the jobs
Complied with all government and corporate safety policies and regulations
Performed data analysis
Led project scheduling and budgeting to successfully and efficiently complete a variety of engineering projects
Education
Bachelor of Chemical Engineering -
University of Carabobo
01.2014
Skills
Project planning and development
Data management
Effective budget management
Natural leader
Organized
Team management
Inventory control and record keeping
Operations management
Staff scheduling
Certification
2023 First Aid, CPR and Emergency Life Support CBD College
2022 Food safety supervisor
2017 - 2018 Certificate IV in Project Management Protea College Australia
2016 - 2017 Certificate II/III in English Proficiency Viva College Australia
2016 RSA- Provide Responsible Service of Alcohol EOT Education Australia.
ABOUT ME
I am an energetic person who has developed a mature and responsible approach to completing any task that I undertake, or situation that I am presented with. As a graduate with more than 3 years of experience in management of personal, I have become excellent working with coworkers in small and large teams to efficiently complete goals with exceptional outcomes. I have excellent communication skills, enabling me to effectively communicate with a wide variety of people. I am always enthusiastic to seek the guidance from others to become a better co-worker and professional.