Orlando Azriel Sarmiento Tasani
Forrestdale,WA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager
Nando's ANZ
03.2022 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Venue Manager
Emirates Leisure Retail Australia
01.2019 - 03.2022
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
Assistant Manager
McDonald's
02.2015 - 10.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The Cordilleras
Philippines03.2011
Skills
- Order Management
- Relationship Building and Management
- Supply Chain Management
- Operations Management
- Performance Management
- Team Development
Certification
Cert III in Retail Operations
Timeline
Area Manager
Nando's ANZ
03.2022 - Current
Venue Manager
Emirates Leisure Retail Australia
01.2019 - 03.2022
Assistant Manager
McDonald's
02.2015 - 10.2018
Bachelor of Science - Hotel And Restaurant Management
University of The Cordilleras
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