ORNELLA ARINGES
Moss Vale,NSW
Summary
Reliable and enthusiastic front office professional with experience in reception and customer service areas. Skilled customer engagement, problem solving, and various software operations. Known for remaining poised and calm in busy environments. Results-driven with solid administrative skills, excellent verbal and written communication skills, people oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Accor Vacation Club
The Sebel Heritage Park, Bowral
04.2023 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collected room deposits, fees, and payments.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Store Manager
SaharaSilkroad Interiors & Coffee House
Moss Vale, NSW
06.2021 - Current
- Delivering sales through efficient and friendly customer service
- Maintaining company merchandising standards
- Striving for the achievements of sales budgets, financial goals and targets
- Building a loyal portfolio of existing and new customers
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Corporate Event Planner assistant
Gibraltar Hotel
Bowral, NSW
04.2017 - 07.2021
- Assisting coordinators in the efficient planning of events, ranging from weddings and academic gathering to international event, ensuring security measures are applied
- Working out details, locations and guests, arrange food and entertainment.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
Event coordinator assistant
Funktionality Events And Experiences
Sydney, NSW
03.2018 - 11.2020
- Assisting and providing support in the coordination of various events, managing all office enquiries and correspondence relating to academic and professional events
- Providing customer service and supporting Conference managers
- Completing weekly reports for budget evaluation on food, beverage, rentals and labor.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Inspected event facilities to confirm conformance to customer requirements.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Brainstormed and implemented creative event concepts and themes.
Assistant Event Planner
Links House Hotel
Bowral, NSW
10.2016 - 07.2018
- Assisting the event team with a high number of events, supporting the events managers with logistical and administrative support
- Maintaining records of all bookings, assisting with creative decision, attending all meetings to act as a second point of contact.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
- Coordinated florists, photographers, and musicians for events.
Sales Assistant
The Bell Gallery
Berrima, NSW
10.2016 - 10.2017
- Focusing on reaching and exceeding sales targets, stock control, developing vintage specific merchandising skills, sharing specialist product knowledge with customers
- Contributing to sales growth and team development
- Exceeding KPIs, in particular sales targets
- Keep shop floor and staff areas clean and tidy at all times.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Established rapport with customers using active listening and interpersonal skills.
- Helped customers locate products and checked store system for merchandise at other sites.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Diploma Of Leadership And Management -
Global Training Institute
QSLCertificate IV Health Administration - Health Administration
Tafe NSW
Advanced Diploma - Business And Management
Istituto Crescenzi Pacinotti
Bologna, ItalyBachelor Of Arts - Digital Publishing, Marketing And Communication
FUA-AUF Florence University of the Arts
07.2015
Skills
- Analytical thinking
- Writing and editing
- Verbal and written communication
- Interpersonal communication
- Customer service
- Guest inquiry resolution
- Guest Services
- Team building and supervision
- Administrative Skills
- Data entry proficiency
- Issue Resolution
- Information confidentiality
- Effective Planning
Certification
- Certified Health and Wellness coach, Scuola Italiana di Naturopatia, Rimini, Italy
- Diploma of Social and Psychological Studies - Scuola di Psicologia - UniFi, Firenze, Italy
Timeline
Guest Service Agent
Accor Vacation Club
04.2023 - Current
Store Manager
SaharaSilkroad Interiors & Coffee House
06.2021 - Current
Event coordinator assistant
Funktionality Events And Experiences
03.2018 - 11.2020
Corporate Event Planner assistant
Gibraltar Hotel
04.2017 - 07.2021
Assistant Event Planner
Links House Hotel
10.2016 - 07.2018
Sales Assistant
The Bell Gallery
10.2016 - 10.2017
Diploma Of Leadership And Management -
Global Training Institute
Certificate IV Health Administration - Health Administration
Tafe NSW
Advanced Diploma - Business And Management
Istituto Crescenzi Pacinotti
Bachelor Of Arts - Digital Publishing, Marketing And Communication
FUA-AUF Florence University of the Arts