Orshina Korko
Bossley Park,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability,with swift capacity to learn and apply new skills,proficiency in DRIVES and UNIFY systems. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Digital Service Representative
Service NSW
09.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Traffic Controller
D&D Traffic Management
10.2021 - 01.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
Customer Service
Woolworths
11.2019 - 06.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor of Science - Biology
Tishreen University
Syria 2016
Skills
- Customer Service Skills
- Administration Skills
- Call Center Operations
- Expertise using systems DRIVES and UNIFY
- Microsoft Outlook
- Problem-Solving Ability
REFERENCE
Name: David Grosse
Position: Service Centre Manager at Penrith Service center
Email address:David.Grosse@service.nsw.gov.au
Contact number: 0280593230
Name: Matt Stofmeel
Position: Service Coordinator at Penrith Service center
Email address: Matt.Stofmeel@service.nsw.gov.au
Contact numebr: 0280594660
Name: Kannan Iyer
Position: Employment Program Senior Advisor
Email address: Kannan.Iyer1@service.nsw.gov.au
Contact numebr: 0280595750
Timeline
Digital Service Representative
Service NSW
09.2023 - Current
Traffic Controller
D&D Traffic Management
10.2021 - 01.2023
Customer Service
Woolworths
11.2019 - 06.2022
Bachelor of Science - Biology
Tishreen University
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