Osama Hashem

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record.

• Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.).
• Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor.
• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy.
• Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards

• Review user flagging reports regarding website content.

• Understand and remain up-to-date with client’s policies and guidelines.
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns, and escalate issues outside of the established policies.
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
• Review sensitive content, sometimes involving graphic,
discriminatory or otherwise disturbing subjects on text or video formats.

• Dealing with all types of customers
• Answering queries over email, live text and voice call
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.

• Responsible for keeping all company accounts, using golden Al Aseel accounting program through working, accurate tax computations for the firm, preparing the Final Accounts and Income Statement