OSAMA QAZAQI
Sydney,NSW
Summary
Information technology professional with extensive expertise in managing IT operations and leading teams towards achieving critical goals. Expertise includes network infrastructure management, cybersecurity, and system optimization. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Known for efficient problem-solving, strategic planning, and fostering productive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Informartion Technology Operations Manager
Bingo Industries - Head Office
09.2025 - Current
- Led IT operations team to optimize system performance and enhance service delivery.
- Developed and implemented IT policies ensuring compliance with industry standards.
- Managed cross-functional projects, aligning technology solutions with business objectives.
- Oversaw incident management processes, improving response times and user satisfaction.
- Streamlined IT workflows through automation, reducing manual tasks and increasing efficiency.
- Analyzed operational data to identify trends, driving strategic improvements in service delivery.
- Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
- Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
- Streamlined IT operations by implementing effective process improvements and automation techniques.
- Achieved cost savings through the strategic procurement of hardware, software, and services.
- Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
- Guided organizational technology strategy and roadmaps.
IT Service Delivery Manager
Bingo INDUSTRIES
09.2020 - Current
- Plan and manage support team activities to provide support of applications key to plant processing for users and plant managers
- Support end to end systems, processes, and change management
- Support delivery with PMs, IT managers, other IT teams, vendors, and operation teams
- Managed over 30 infrastructure projects
- Act as point of escalation for issue communication to all stakeholders
- Assist with the roadmap / schedule for support, including problem prevention and proactive monitoring
- Seek / challenge / organize and communicate costs of support
- Liaise and work with Bingo PMs, CIO, and IT Operation manager to successfully land changes
- Effectively manage and lead root cause analysis for reducing support incidents to minimize callout cost
- Assist IT operations and IT Security managers to plan and manage release of software into production, coordinating with vendors, stakeholders, and Bingo IT managers
- Develop and communicate strategy and procedures to provide communication to customers and stakeholders (vendors, Bingo Staff)
- Devise and execute strategy for best practice support model, trends, and process, with standards for efficient team operation
- Provide support services for all Bingo applications and end users, as well as the relationship with Bingo third party partners
- Support: Provision of out-of-hours support to Bingo operations
- Assist with managing changes into production and liaise with IT Manager to successfully implement new releases, life cycle management, infrastructure fixes and hotfixes
- Provide vendor management through relationship building for support function to site.
Infrastructure Analyst
Bingo INDUSTRIES
03.2020 - 09.2020
- Manage/Administer our physical and virtual networks
- Establish network by evaluating network performance issues including availability, utilisation, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls
- Evaluate and modify system's performance
- Propose for improvement of network infrastructure including hardware and services
- Ensure network connectivity throughout LAN/WAN infrastructure is on par with technical considerations
- Maintain network services such as VPN gateways, intrusion detection systems
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
- Ensure that IT Security related incidents, findings, alerts are addressed in timely and effective manner
- Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Optimised resource allocation by analysing usage trends and recommending appropriate hardware upgrades or replacements.
- Developed documentation for system configurations, procedures, and best practices to ensure consistent application across organization.
- Implemented network monitoring tools for proactive identification of potential bottlenecks or outages.
- Contributed development of IT policies and procedures that promoted standardization across organization''s infrastructure landscape.
- Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels.
- Administered cloud-based infrastructure deployments for increased scalability and flexibility.
- Improved overall security posture by conducting vulnerability assessments and implementing necessary patches.
- Restructured old application processes to improve performance and integrity.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
ICT Project Manager
CPA AUSTRALIA
07.2019 - 12.2019
- Scope of project: Commercial secondary back data Centre refresh in NSW
- One hundred virtual serverss over twenty physical Dell servers
- HDS SAN Storage installation
- Fibre backbone network establishment
- RFP development and vendor negotiation
- Primary to secondary data centre disaster recovery planning, design, implementation, and testing
- AUD 600,000.00 budget, 6 months duration
- Six direct reporting channels, plus external vendors
- Responsibilities: RFP development and vendor and integrator selection
- Vendor and supplier onboarding
- Coordination of elevated level and detailed design activities inclusive of architecture artifacts
- Coordination of deployment activity inclusive of testing, test scenarios development and execution
- Budget submission, approvals, management, and reporting
- Stakeholder management (internal/External)
- DR plan development, documentation, testing and execution
- Day to day management of project activities
- Staff management to ensure timely and successful delivery
- Outcomes: On time and on budget project delivery of secondary Data Centre refresh
- Successful execution of Data Centre refresh
- Successful completion of recovery activity within designated recovery time objectives.
Regional ICT Manager
ECHO ORGANISATION
12.2008 - 06.2019
- Scope of Service Coverage: International (Middles East, East Europe, North Africa, and Central Asia, twenty sites in 17 different countries)
- Ensuring smooth running of IT operations in field, including user support, IT systems, communications, and connectivity
- Monitoring upgrades and backups of hardware and software systems
- Managing crisis situations, which may involve complex technical hardware or software problems
- Providing guidance and support to field office IT staff focal point to troubleshoot and maintain tasks on servers, PCs, and other devices
- Network configuration assessments and implementing Hardware/software upgrades and improvements
- Implementing back-up procedures in field and ensure their proper application
- Planning and executing technology implementations in field in organised and effective manner
- Establishing project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress
- Assisting regional administrative coordinator in planning and managing new office build outs, and office moves
- Mentoring and training IT focal point in field
- Planning and developing IT budgets for field offices, obtaining competitive prices from suppliers, to ensure cost effectiveness
- Working with field office IT focal points on maintaining up-to-date documentation of IT infrastructure and equipment in each field office and register them in asset registry system
- Recommending information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; evaluating trends; anticipating requirements
- Developing, and implementing new IT procedures in field and reviewing and enhancing existing procedures.
- Led cross-functional teams to implement IT solutions aligned with organizational goals.
- Developed and executed strategic IT initiatives enhancing operational efficiency across departments.
ICT Assistant
EU DELEGATION
09.2007 - 12.2008
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Enhanced system efficiency by identifying and rectifying software issues.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Implemented data backup strategies to safeguard critical company information.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Installed and configured software and hardware.
- Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
Network Support Engineer
Optimiza Jordan
09.2006 - 09.2007
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Assisted in the design of scalable wireless networks that accommodated future growth while maintaining high levels of security.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
- Contributed to disaster recovery planning efforts by designing resilient systems capable of maintaining operations during unexpected outages.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
System Administrator and Networking Lecturer
HBCT –K.S. A
09.2004 - 08.2006
Education
Professional Business Diploma - Business Administration
Cambridge International Examination Track
01.2011
Master of Science - Computer Networking And Telecommunications
DePaul University
02.2008
Bachelor of Science - Computer Engineering
PPU University
01.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Details
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Team development
- Enterprise architecture
- IT service management
- IT compliance
- IT budgeting
Work Permit
Australian Citizen
Driving License
NSW driving License (class C) unrestricted
Core Competencies
No Code AI & ML , IT leadership , IT Service Delivery / Operations Management, Project Management, Change Management and SLA management., IT Budgeting/Administration, IT contracting/procurement., Team Management, service desk management, Strategic/Tactical Planning, Critical thinking/ Decision making, BCP/Risk Management., Windows Stack expert, infrastructure, end user application platform, L2-3 technical support, Service desk and Networking expert, cloud platforms administration (Azure, Office365, AWS)
Certifications And Courses
- No Code AI and Machine Learning: Building Data Science Solutions (Feb 2025- June 20205)
- ITIL Foundation V4.0 (certified) - Oct 2024
- CSM (Certified Scrum Master)- Oct 2024
- ITIL Version 3.0 Certification (foundation Examination- certified), Exin, 2010
- MCTS (certified), Microsoft, 2010
- Technology Specialist windows server 2008 network infrastructure (certified), Microsoft, 2010
- ISA 2006 (Certified), Microsoft, 2010
- Advanced technologies in SharePoint, Microsoft, 2018
- CCNA certification (certified), Cisco Academy, 2004
- Ethical Hacking, Impact company,2017
- ICT Emergency Telecoms training (Certified), TSF- Bangkok, 2016
- Emergency ICT training (certified), TSF-Nairobi, 2013
- PMP training, Wave MGMT, 2015
- Technical and Business writing skills, TAGI, 2011
- Negotiation skills training, TAGI, 2011
- Creating problem solving and decision making, TAGI, 2010
- Business Managerial skills, TAGI, 2009
- Advanced Communication skills, TAGI, 2010
- AWS Solution Architect, CloudGuru, 2022
- Emerging Leadership program, Ignite Performance, 2022
- ITIL Foundation V4.0, ALC training, 2023
- OKTA security Awareness Workshop, OKTA-Sydney, 2023
- OKTA Workflow Workshop, OKTA- Sydney, 2023
- Express Leadership program, Ignite Performance, July 2024
Certification
- Certified AI Solution Architect - Sep 2025
- Certified AI requirements specialist - Sep 2025
- ITIL Foundation V4.0 License - Oct 2024
- CSM (Certified Scrum Master) - Oct 2024
- ITIL Foundation V3.0 License - 2010
- MCTS License - 2010
- Technology Specialist windows server 2008
network infrastructure (certified)- 2010 - ISA 2006 (Certified)- 2010
- CCNA (Certified) - 2004
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Informartion Technology Operations Manager
Bingo Industries - Head Office
09.2025 - Current
IT Service Delivery Manager
Bingo INDUSTRIES
09.2020 - Current
Infrastructure Analyst
Bingo INDUSTRIES
03.2020 - 09.2020
ICT Project Manager
CPA AUSTRALIA
07.2019 - 12.2019
Regional ICT Manager
ECHO ORGANISATION
12.2008 - 06.2019
ICT Assistant
EU DELEGATION
09.2007 - 12.2008
Network Support Engineer
Optimiza Jordan
09.2006 - 09.2007
System Administrator and Networking Lecturer
HBCT –K.S. A
09.2004 - 08.2006
Master of Science - Computer Networking And Telecommunications
DePaul University
Bachelor of Science - Computer Engineering
PPU University
Professional Business Diploma - Business Administration
Cambridge International Examination Track