OSAMA REZWAN
Granville
Summary
Results-driven and client-focused customer service professional with over 15 years of experience across government, corporate, and SME sectors. Proven ability to handle high-volume enquiries, resolve complex issues, and support operational compliance. Adept at communicating with diverse stakeholders, coordinating across departments, and delivering consistently positive customer experiences. Seeking a permanent position to contribute long-term value within the Department of Education.
Overview
17
17
years of professional experience
Work History
Customer Service Support Officer
Department of Education, NSW
04.2025 - Current
- Provide customer service support within the Finance Team, handling both inbound and outbound calls
- Assist school staff, corporate staff, and vendors with finance-related enquiries
- Manage Accounts Payable and Accounts Receivable processes
- Handle Vendor Management, including onboarding and updates
- Support procurement functions, including purchase order tracking and follow-up
- Provide SAP technical support and troubleshooting assistance
Customer Service Support Officer
Department of Education, NSW
01.2025 - 03.2025
- Managed inbound and outbound calls from new teachers regarding applications to teach.
- Provided detailed support on application progress and status updates.
- Assisted applicants in navigating and completing complex online forms.
- Troubleshot basic computer and access issues over the phone.
- Collaborated with IT, compliance, and case teams for issue resolution.
- Escalated and liaised with line managers for urgent or sensitive cases.
- HR Department
Director
JP Cleaning Professionals Pty Ltd
12.2016 - 03.2024
- Oversaw operations, team allocation, and on-site quality control across multiple client sites.
- Managed client relationships, quoting, invoicing, and tax documentation.
- Built partnerships with strata managers and addressed service concerns promptly.
Sales Consultant
Travelex Pty Ltd
09.2012 - 10.2017
- Handled foreign exchange operations and provided high-touch customer service.
- Managed multiple store locations and upheld compliance standards.
- Promoted cross-selling based on customer profiling and needs.
Branch Executive
UAE Exchange Australia Pty Ltd
06.2012 - 09.2012
- Managed customer transactions and foreign currency inventory.
- Upsold services and executed end-of-day banking procedures.
Assistant Branch Manager
UAE Exchange Centre LLC
04.2011 - 01.2012
- Supervised daily operations for a team of 20 staff in a high-volume branch.
- Maintained AML compliance and managed large-scale cash handling.
- Delivered fast, effective solutions for customer call and walk-in queries.
Customer Service Supervisor
UAE Exchange Centre LLC
04.2009 - 04.2011
- Led a customer service team, ensuring resolution of complaints and inquiries.
- Facilitated staff training to uphold service quality and procedures.
Travel Officer (Onboarding Team)
UAE Exchange Centre LLC
09.2008 - 04.2009
- Coordinated logistics for corporate travel and staff relocations.
- Processed vendor invoices and liaised with finance for timely payments.
Education
Master of Professional Accounting -
University of Southern Queensland
01.2014
Bachelor of Business Administration (MIS) -
Independent University
01.2008
Skills
- Escalation handling
- Teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Understanding customer needs
- Team collaboration
- Active listening
- Problem resolution
- Phone etiquette
- Task prioritization
Timeline
Customer Service Support Officer
Department of Education, NSW
04.2025 - Current
Customer Service Support Officer
Department of Education, NSW
01.2025 - 03.2025
Director
JP Cleaning Professionals Pty Ltd
12.2016 - 03.2024
Sales Consultant
Travelex Pty Ltd
09.2012 - 10.2017
Branch Executive
UAE Exchange Australia Pty Ltd
06.2012 - 09.2012
Assistant Branch Manager
UAE Exchange Centre LLC
04.2011 - 01.2012
Customer Service Supervisor
UAE Exchange Centre LLC
04.2009 - 04.2011
Travel Officer (Onboarding Team)
UAE Exchange Centre LLC
09.2008 - 04.2009
Master of Professional Accounting -
University of Southern Queensland
Bachelor of Business Administration (MIS) -
Independent University
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