Summary
At Berliner Donuts, excelled as a Customer Service Representative by enhancing customer loyalty through empathetic dispute resolution, accurate product descriptions and efficient service time. Skilled in communication and problem-solving, contributed to company success by mentoring new hires, demonstrating a commitment to professionalism and brand excellence. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Berliner Donuts
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured professional appearance and used professional language at all times, upholding the local company's high-standard and quality brand image.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
09.2024
- Certificate III in Live Production and Technical Services [Entertainment Industry]
Skills
Customer Service
Communication skills
Problem-solving abilities
Active Listening
Critical Thinking
Payment Processing
Prioritization
Product Knowledge
Professional demeanour
Brand representation
Goals and aspirations
- Musician and singer-songwriter
- Entertainment Manager
- Entrepreneur
Timeline
Customer Service Representative - Berliner Donuts
12.2022 - Current
Sydney Secondary College - Blackwattle Bay Campus - High School Diploma,
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