OSCAR BEH
Brisbane
Summary
I currently work at Suncorp as an Insurance Specialist servicing our customers Australia wide. After several years working in Townsville in the family business I thought it was time to try something new at Suncorp which is a choice I'm glad to have made. I pride myself on being punctual, quick to learn and extremely loyal. I have had extensive experience in face to face roles and I have developed a confidence and highly professional manner in handling customers. I have an eye for detail, and by nature I am a neat, methodical person. I believe I would be an asset to your company.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
Suncorp
03.2024 - Current
- At Suncorp, I have used my prior experience dealing hands on with customers to enhanced customer satisfaction by being relatable, personable and showing a genuine care for their enquiries which I can tell is appreciated.
- In this role I have learnt so much in regards to what customers want and how to solve problems not only efficiently but effectively, priding myself on being customer obsessed and making sure customers leave with their problems solved and the companies reputation in tact. Doing so has not only helped with customer experience but helped myself achieve personal goals and KPI's set by the company.
Laborer
Carpet One
01.2020 - 03.2024
- My role at Carpet One consisted of the following: Meeting customers and providing quotes, hand delivering products, customer facing, upselling, demolition, installation and quality checking
- Whether I was in the shop or at customers residences, I would always ensure that I made conversation with the customers, listening to their goals and assessing their concerns so that they have a comfortable and satisfying experience
- I went through extensive training with Carpet One, as their company ethos is centered on the customer experience
- My moral compass is to always address issues or errors head first without time wasting, keeping calm and working as a team - I believe this is how the loyalty of customers is ensured.
Customer Service Representative
Telstra
01.2018 - 01.2019
- Primarily, my role at Telstra consisted of greeting and making conversation with the customers over the phone with inquiries about their products
- I would use my problem solving skills to ensure the customer was satisfied and happy with the service provided
- I would act with greatest of discretion and tact, and it was imperative that I was organised, whilst being quick and always polite
Education
High School Diploma -
Mitchelton State High School
11-2018
St Laurence's College
01.2017
Skills
- Multitasking
- Relatable
- Punctuality
- Teamwork
- Attention to detail
- Loyalty
- Fast Learner
- Resilient
- Active Learner
Timeline
Insurance Specialist
Suncorp
03.2024 - Current
Laborer
Carpet One
01.2020 - 03.2024
Customer Service Representative
Telstra
01.2018 - 01.2019
High School Diploma -
Mitchelton State High School
St Laurence's College
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