Oscar Cole
Gymea Bay,NSW
Summary
Dynamic leader with proven expertise in staff management and customer relations honed at Hungry Jacks. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in inventory control and money handling, achieving significant improvements in operational efficiency. Demonstrates a goal-oriented approach and exceptional team motivation abilities.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Hungry Jacks
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Supervisor
Hungry Jacks
05.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Crew Coach
Hungry Jacks
11.2023 - 05.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
Education
Diploma of Arts - Screen Production
Australian Film Television And Radio School
12-2023
High School Diploma -
Port Hacking High School
Miranda10-2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Training and mentoring
- Goal-Oriented
- Inventory Control
- Processes and procedures
Timeline
Assistant Manager
Hungry Jacks
08.2024 - Current
Shift Supervisor
Hungry Jacks
05.2024 - 08.2024
Crew Coach
Hungry Jacks
11.2023 - 05.2024
Diploma of Arts - Screen Production
Australian Film Television And Radio School
High School Diploma -
Port Hacking High School
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