Oscar Doan
Kensington Gardens,South Australia
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Roll'd Burnside
Glenside, South Australia
10.2020 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
Front of House Staff Member
Mobara Japanese and Ipho Vietnamese Restaurants
Salisbury , South Australia
05.2018 - 09.2020
- Greeted customers and answered questions about menu items.
- Organized seating for guests in a timely manner.
- Ensured compliance with health and safety regulations in the restaurant.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Checked order accuracy before delivering to tables.
- Resolved customer complaints promptly and professionally.
- Informed customers of daily specials and promotions available at the restaurant.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Monitored dining room activity to ensure all guests had a positive experience.
Education
Master of Education - TESOL
University of South Australia
Adelaide, SA12-2024
Bachelor of Arts - English Language
Univetsity of South Australia
South Australia04-2023
Bachelor of Engineering - Automotive Engineering
Cao Thang Technical College
VietNam 12-2012
Skills
- Staff Management
- Staff Motivation
- Training and mentoring
- Workplace Safety
- Continuous Improvement
- Policy Enforcement
- Bookkeeping management
- Multitasking
- Friendly, Positive Attitude
- Problem-Solving
- Supervision and leadership
Languages
Vietnamese
Native/ Bilingual
English
Professional
References
- Ha Nguyen
Roll'd Owner/Manager (Current)
Shop T30, Burnside Village, 447 Portrush Road,
Glenside SA 5065.
M: 0450 990 188
Email: ha.nguyen@rolld.com.au
References
- Hoa Nguyen (Harry)
Roll'd Supervisor (Last Supervisor)
Australia Public Service - Department of Defence (Currently working)
M: 0416 795 779
Timeline
Shift Supervisor
Roll'd Burnside
10.2020 - Current
Front of House Staff Member
Mobara Japanese and Ipho Vietnamese Restaurants
05.2018 - 09.2020
Master of Education - TESOL
University of South Australia
Bachelor of Arts - English Language
Univetsity of South Australia
Bachelor of Engineering - Automotive Engineering
Cao Thang Technical College
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