Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Gil

Adelaide,SA

Summary

Dynamic customer service professional fluent in English and Spanish, with a strong emphasis on empathy and problem-solving. Successfully resolved customer inquiries and improved service quality through effective team collaboration and product knowledge. Hardworking and great attitude, very capable of learning quickly and applying new knowledge well.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Intouch CX
Guatemala, Guatemala City
06.2025 - 08.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified customer needs to deliver tailored support and enhance satisfaction.
  • Ensured customer satisfaction by providing attentive and responsive service.

Customer Service Representative

Telus International
Guatemala, Guatemala City
11.2023 - 05.2024
  • Addressed customer inquiries through phone, email, and chat to ensure timely resolutions.
  • Handled customer complaints with empathy and professionalism to ensure satisfaction.
  • Provided accurate product and service information to customers to facilitate informed decisions.
  • Worked with team members to enhance service processes and improve customer satisfaction.
  • Participated in training sessions to enhance product knowledge and service skills.

Education

High School Diploma -

Bilingual School of Guatemala
Guatemala
10-2022

Some College (No Degree) - Science Education

Kaplan International College
Adelaide, SA

Basic Barista Course - Barism

INTECAP
Guatemala
11-2024

Skills

  • Customer service
  • Product knowledge
  • Conflict resolution
  • Team collaboration
  • Bilingual proficiency
  • Espresso machine skills
  • Empathy skills
  • High-energy attitude

Timeline

Customer Service Representative

Intouch CX
06.2025 - 08.2025

Customer Service Representative

Telus International
11.2023 - 05.2024

High School Diploma -

Bilingual School of Guatemala

Some College (No Degree) - Science Education

Kaplan International College

Basic Barista Course - Barism

INTECAP
Oscar Gil