Oscar Gumutstas
Roselands,NSW
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE
Sneakers
11.2022 - 10.2023
Gained and maintained department product knowledge to facilitate customer service.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Supported team with customer service issues, voids and returns.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings [Number]%
- Provided exceptional customer service by promptly resolving issues and complaints.
Customer Service Assistant
Mc Donald's
11.2021 - 10.2022
- Cooking
- Cleaning
- Customer service
- Submitted completed orders quickly to maximize delivery efficiency
- Answered customer questions about product
- Submitted completed orders quickly to maximize delivery efficiency
- Delivered prompt service to prioritize customer needs
Education
Licence - Security Operative Licence
Service Nsw
Botany, NSW08-2023
White Card - White Card
National General Constuction Induction Training
Sydney, NSW04-2023
Certificate II - Cyber Security
St George Tafe
St GEORGE TAFE01-2023
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW12.2022
Skills
- Suggestive Selling
- Till Counting
- Cash Handling
- Natural Resources
- Brand Awareness
- Customer service improvement
Timeline
CUSTOMER SERVICE
Sneakers
11.2022 - 10.2023
Customer Service Assistant
Mc Donald's
11.2021 - 10.2022
Licence - Security Operative Licence
Service Nsw
White Card - White Card
National General Constuction Induction Training
Certificate II - Cyber Security
St George Tafe
High School Diploma -
Kingsgrove High School
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