Oscar Hall
Mount Duneed
Summary
I am enthusiastic, reliable and skilled in fulfilling customer needs, addressing complaints and resolving issues in timely manner. I always maintain focus and a positive attitude in any work environment. I’m driven and customer-focused with experience using POS Systems and providing exceptional customer service. I excel in maintaining high service standards under pressure, significantly enhancing customer satisfaction. I Demonstrate strong multitasking and teamwork skills, ensuring efficient operation and positive dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
KFC
02.2021 - 01.2025
- Maintained a clean and welcoming environment for customers, contributing to positive dining experiences.
- Handled high-pressure situations, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Stock counts and health and safety checks
- Counting tills and daily banking
Wait Staff Member
Sandstone Cafe
03.2024 - 06.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Made relationships with regular customers.
- Cleaned and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Crew Team Member
Zambrero
11.2024 - Current
- Follow recipes to ensure consistency in flavor and presentation.
- Collaborate with team members to enhance precision and productivity.
- Create a tidy and inviting atmosphere for customers.
- Deliver exceptional service during peak hours and understaffed shifts.
- Boost customer satisfaction through attentive service.
- Execute opening and closing tasks thoroughly, maintaining daily restaurant readiness.
Education
Surfcoast Secondary College
Torquay, VIC11.2023
Cert III In Business -
The Gordon
Geelong11.2023
Skills
- Efficient organization
- POS System Operation
- Strong multitasking
- Food safety understanding
- Strong Work Ethic
- Exceptional customer service
- Reliable
- Approachable and friendly
- Attention to detail
Certification
Working with children’s check
Timeline
Crew Team Member
Zambrero
11.2024 - Current
Wait Staff Member
Sandstone Cafe
03.2024 - 06.2024
Front of House Employee
KFC
02.2021 - 01.2025
Surfcoast Secondary College
Cert III In Business -
The Gordon
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