Oscar Lai
Monash IT Student
Melbourne
Summary
- A motivated and driven IT student currently pursuing a degree in Software Development at Monash University. Recently completed an internship at Coles, where I gained hands-on experience in system support, troubleshooting, and IT project management. Skilled in programming languages such as Python, Golang, and Java, with a strong understanding of cloud technologies and enterprise systems. Demonstrated ability to collaborate effectively within cross-functional teams, solve complex technical problems, and contribute to the development of scalable solutions. Passionate about leveraging my technical expertise to drive innovation and deliver impactful solutions in the software and IT industries.
Overview
1
1
year of professional experience
Work History
Technician
Reboot IT
11.2023 - Current
- Audited and tested hardware including laptops, desktops, and peripherals to ensure compliance with internal quality standards and resale readiness
- Diagnosed and documented faults across a wide range of devices, facilitating accurate triage and refurbishment decisions
- Performed BIOS configuration, HDD/SSD wipes, and hardware upgrades in accordance with data sanitization and refurbishment protocols
- Managed inventory intake and classification using asset tracking systems, improving traceability and operational efficiency
- Assisted with the imaging and software installation process, ensuring devices were prepped with licensed OS and standard configurations
Operations Team Member
Coles
07.2024 - 12.2024
- Provided second-level IT support across store infrastructure, with a focus on POS systems and scales in deli, bakery, and fresh produce departments
- Developed a PowerShell automation script to remotely cold start multiple POS terminals, incorporating logging and error tracking for diagnostics
- Collaborated with the NCR hardware team to resolve escalated support incidents related to in-store equipment
- Investigated, diagnosed, and resolved a wide range of support tickets, improving average resolution time across the team
- Created Confluence documentation detailing current monitoring processes for Central, Store, and Lane systems
Education
Bachelor Of Information Technology - Software Development
Monash University
04.2001 -
High School Diploma -
Mckinnon Secondary College
04.2001 -
Skills
Maintenance and repairs
Problem-solving
Customer service
Troubleshooting
Timeline
Operations Team Member
Coles
07.2024 - 12.2024
Technician
Reboot IT
11.2023 - Current
Bachelor Of Information Technology - Software Development
Monash University
04.2001 -
High School Diploma -
Mckinnon Secondary College
04.2001 -
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