Osha Macdonald
Box Hill
Summary
Dynamic Team Leader with a proven track record at Urban Climb, enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in mentoring and empowering team members, I foster collaboration and motivation, driving performance improvements. Experienced in coaching at youth level, I leverage my leadership abilities to achieve shared goals and elevate service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader/Junior Coach/Wall Prep Team
Urban Climb
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Worked at heights on EWP using power tools to attach and detach climbing holds.
- Coached children aged 8-18 to develop their climbing skills and mindset.
Cashier and Stock Clerk
The Reject Shop
02.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Assistant
Cherry Hill Orchards
09.2019 - 01.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
Education
High School Diploma -
Swinburne Senior Secondary
Hawthorn, VIC10-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Certification
- First aid
- CPR
- Probationary manual drivers license
Timeline
Team Leader/Junior Coach/Wall Prep Team
Urban Climb
05.2024 - Current
Cashier and Stock Clerk
The Reject Shop
02.2023 - 10.2024
Customer Service Assistant
Cherry Hill Orchards
09.2019 - 01.2022
High School Diploma -
Swinburne Senior Secondary
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