Oshadi Muthukumarana
Doreen,VIC
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
MKS Spices'n Things
Ashburton, VIC
01.2023 - Current
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Created, implemented and maintained departmental policies and procedures.
- Developed customer service strategies to improve customer satisfaction ratings.
- Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Performed quality assurance audits of calls handled by representatives.
Cook
Shine Cafe
Mount Waverly, VIC
11.2023 - 04.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Waitress
Bia Hoi Beerhall
Glen Waverly, VIC
11.2022 - 03.2023
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained a professional attitude while working in a fast-paced environment.
Education
Certificate IV in Kitchen Management - Kitchen Management
Bright College
01-2024
Certificate III in Commercial Cookery - Commercial Cookery
Australian Institute of Technical Training
Melbourne, VIC01.2023
Skills
- Inside sales
- Complaint Handling
- Call center experience
- Customer Service
- Communication
- Sales Expertise
- Time Management
Certification
- Food handling Certificate
- Food Safety Supervisor (FSS)
Timeline
Cook
Shine Cafe
11.2023 - 04.2024
Customer Service Representative Team Lead
MKS Spices'n Things
01.2023 - Current
Waitress
Bia Hoi Beerhall
11.2022 - 03.2023
Certificate IV in Kitchen Management - Kitchen Management
Bright College
Certificate III in Commercial Cookery - Commercial Cookery
Australian Institute of Technical Training
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