Oshan Jayalal
Berwick,Victoria
Summary
Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature and an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Logistics Specialist
Myer Southland
09.2023 - Current
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Validated inventory levels and updated systems using handheld devices.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Identified opportunities for inventory reductions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in team environment.
- Demonstrate high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in dynamic work environment.
Logistics Specialist
Myer Doncaster
03.2023 - 09.2023
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Validated inventory levels and updated systems using handheld devices.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Identified opportunities for inventory reductions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in dynamic work environment.
Logistics Specialist
Myer Frankston
05.2021 - 01.2023
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Validated inventory levels and updated systems using handheld devices.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Identified opportunities for inventory reductions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Selling Team Member
Myer Frankston
05.2021 - 01.2023
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Monitored and verified merchandise for proper prices and labels.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Shift supervisor
Donutopia
03.2019 - 05.2019
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivery Expert and Instore worker
Dominos Enterprise Pakenham
10.2017 - 04.2019
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Restocking shelves and customer service
Ritchies IGA Berwick
05.2013 - 09.2013
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Maintained neat, orderly and safe work space.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Bachelor of Business - Economics And Finance
RMIT University (City Campus)
Melbourne, Victoria11.2022
Bachelor of Engineering - Electrical Engineering
RMIT UNIVERSITY - CITY CAMPUS
Melbourne, Victoria11.2020
High School Diploma -
Nossal High School
Berwick, VIC12.2015
High School Diploma -
St Francis Xavier College
Berwick, VIC01.2011
High School Diploma -
Kambrya College
Berwick, VIC04.2010
Skills
- Analytical Skills
- Professionalism
- Problem-solving aptitude
- Organizational Skills
- Attention to Detail
- Adaptability
- Decision-Making
- Multitasking
- Interpersonal Communication
- Written Communication
- Teamwork and Collaboration
- Risk Assessment
Sportsrepresentation
- DDCA (Dandenong District Cricket Association) premiers - Narre Warren Cricket Club 2010/2011 season
- Man of the Match - Narre Warren Cricket Club - 2013
- Man of the Match for final - Narre Warren Cricket Club - 2014
References
- Sebastian Oswell, Operations Manager at Myer Southland, Former Operations Manager at Myer Frankston, 0447 395 342, sebastian.oswell@myer.com.au
- Daniel Jenkins, Store Manager for Myer Southland, 0448 317 134
Hobbies
Sporting
Movies and TV Shows
Reading
Video Games
Puzzles and Trivia
Cooking
Drawing
Languages
English
Native or Bilingual
Sinhalese
Full Professional
Timeline
Logistics Specialist
Myer Southland
09.2023 - Current
Logistics Specialist
Myer Doncaster
03.2023 - 09.2023
Logistics Specialist
Myer Frankston
05.2021 - 01.2023
Selling Team Member
Myer Frankston
05.2021 - 01.2023
Shift supervisor
Donutopia
03.2019 - 05.2019
Delivery Expert and Instore worker
Dominos Enterprise Pakenham
10.2017 - 04.2019
Restocking shelves and customer service
Ritchies IGA Berwick
05.2013 - 09.2013
Bachelor of Business - Economics And Finance
RMIT University (City Campus)
Bachelor of Engineering - Electrical Engineering
RMIT UNIVERSITY - CITY CAMPUS
High School Diploma -
Nossal High School
High School Diploma -
St Francis Xavier College
High School Diploma -
Kambrya College
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