Oshani Wickramasingha

• Created and maintained detailed process documentation, including UML diagrams for new construction workflows
• Analysed 10+ business processes focused on hotel management and human resources to streamline operations and enhance guest experience
• Elicited, documented, and validated business requirements from over 6 stakeholders

Impact

• Conducted business process analysis, identifying areas for improvement increasing efficiency by 70%
• Facilitated stakeholder communication to resolve conflicts, reducing concerns by 90%
• Developed and implemented Power BI dashboards to track employee and hotel management data, improving workforce management efficiency by 60%

• Collaborated with CEOs and SMEs to design and implement an automated Airtable database, eliminating manual processes by 85% enhancing data analysis capabilities
• Conducted requirement gathering through interviews and workshops
• Develop 60+ comprehensive user stories aligned with business objectives
• Prioritized and allocated requirements into Agile sprints, using MoSCoW prioritization for effective backlog management
• Considered complexity, cost, and benefit to facilitate over 10 successful sprints
• Analysed 'as-is' processes and mapped 'to-be' processes using BPMN

Impact

• Identified bottlenecks and automated social media promotions, improving marketing costs by approximately $6k over 6 months
• Automated testimonial requests, reducing manual effort by 50% and saving 20 hours per month, resulting in an additional $4k in revenue over 6 months
• Led the successful automation of procurement workflows, reducing cycle time by 20%, cutting manual processes, enhancing task efficiency by 80%, and saving approximately 75 hours per month and 5 staff

• Created weekly progress reports, presenting them to product owners, clients, and developers
• Facilitated brainstorming sessions with developers and customers to gather requirements
• Conducted SoapUI testing to ensure thorough validation and improve system performance

Impact

• Managed risk, defect tracking, reporting, and reproduction, improving defect detection efficiency (DDE) by 8% and ensuring system and code quality
• Conducted 3k+ functional, regression, UAT, and UI tests, ensuring 98% of defects were resolved
• Provided post-go-live support for MDS, reducing post-launch defects by 40%
• Promoted to Quality Assurance Engineer in 5 months, executing 500+ test cases weekly, 25% faster on code-red projects

• Designed and implemented a hotel management system, managing the entire SDLC process
• Translated non-technical business requirements into actionable technical solutions for seamless project integration
• Developed a Power BI-driven hotel management dashboard, improving operational efficiency and decision-making by 60%

Impact

• Designed project roadmaps for hotel management by reducing delays by 30%
• Enhancing stakeholder engagement across 5 key project phases, increasing revenue from $4k to $7k
• Assisted in developing prototypes, ensuring specification adherence, and reducing development errors by 60%
• Led team training, reducing onboarding time by 30% and increasing user proficiency