Oshi Bombuwela
Melbourne,VIC
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, detail oriented, communication savvy, improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Business Administrator
Duncan Solutions Parking Enforcement
Port Melbourne, VIC
01.2022 - 10.2022
- Processed employee expense reports quickly to prevent delays in payouts.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues & deliveries.
- Revised plans to meet changing goals and requirements.
- Anticipated and prepared required materials for meetings.
- Developed strategic plans and initiatives.
- Executed training programs.
- Reconciled business and creative needs.
- Evaluated business data and reported findings to inform stakeholders.
- Arranged stocks required by technical staff.
Cashier & Front of House Waiting Staff
RSL Club
Noble Park, VIC
09.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers to complete purchases & locate items.
- Restocked and organized the inventory in the kitchen.
- Answered questions about club policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted over 50 customers per day.
Business Administrative Assistant & Receptionist
Triples Essentials
Colombo, Sri Lanka
12.2017 - 12.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
Associate Degree in Fashion Design & Technology - Fashion Design
RMIT University
Brunswick, VICDiploma of Hospitality Management
Angad Australian Institute of Technology
Melbourne, VICSkills
- Records and Database Management
- Managing Office Supplies and Inventory
- Visitor Tracking
- Methodical multitasking
- Excellent Customer Care
- Planning and Prioritization
- Data Communications
- Financial and Operational Reporting
Additional Information
REFERENCES:
- Channa Jayawardana (Project Specialist at Duncan Solutions, Port Melbourne): 0490304015
- Ronnie Anthony (Managing Director at Triples Essentials, Colombo, Sri Lanka): +94777366536
Timeline
Business Administrator
Duncan Solutions Parking Enforcement
01.2022 - 10.2022
Cashier & Front of House Waiting Staff
RSL Club
09.2021 - 12.2021
Business Administrative Assistant & Receptionist
Triples Essentials
12.2017 - 12.2018
Associate Degree in Fashion Design & Technology - Fashion Design
RMIT University
Diploma of Hospitality Management
Angad Australian Institute of Technology
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