Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Timeline
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Osila Ahmed

Lakemba,NSW

Summary

Results-driven professional with a keen ability to understand customer and employer needs, dedicated to providing effective solutions and ensuring a positive experience. Known for delivering high-quality service, committed to exceeding client expectations. Customer-centric approach, successfully interfacing with individuals at all levels of an organization and clients from diverse backgrounds.

Overview

6
6
years of professional experience

Work History

Store Assistant

ALDI Stores
05.2024 - Current
  • Inventory management
  • Load running
  • Checking decks
  • Register operator
  • Monitoring stock
  • Maintained professional relationships with customers to increase trust and rapport.

Customer Service Specialist

Miniso
11.2021 - 04.2023
  • Responded to customers' inquiries
  • Handled complaints to build strategies
  • Processed orders and transactions
  • Provided proactive customer outreach
  • Responsible for customer service KPI's and matrixes

Customer Service Agent

Unimart
01.2019 - 09.2021
  • Ensured customer service excellence
  • Maintained clients records and documenting processes
  • Conducted surveys on customer's feedback
  • Resolved customer's dispute
  • Handled returns and exchanges

Education

Master's - business analytics

WESTERN SYDNEY UNIVERSITY
Sydney, NSW
09.2024

Bachelor's - business administration

BRAC UNIVERSITY
Dhaka Bangladesh
01.2023

Higher secondary certificate -

WILLES LITTLE FLOWER SCHOOL & COLLEGE
Dhaka Bangladesh
01.2018

Secondary school certificate -

WILLES LITTLE FLOWER SCHOOL & COLLEGE
Dhaka Bangladesh
01.2016

Skills

  • Business Acumen

  • MS Office Software

  • Analytical Ability

  • Leadership

  • Critical Thinking

  • English proficiency

  • Customer Assistance

  • Team Collaboration

Accomplishments

Employee of the Month, Recognized for outstanding performance in customer service and problem-solving at Miniso

References

Available on request.

Volunteer Experience

Director and Founding Member at Finance and Accounting Club of BRAC University-FINACT 

Marketing & Networking Department                                                       Mar 2021-Mar 2022

Responsibilities –

  • Established club vision and goals.
  • Led meetings and events.
  • Recruited and managed members.
  • Promoted club growth.
  • Arranged speakers and workshops


Assistant Director of BRAC University Business Club- BIZBEE ,

Media & Communication Department                                                          Sep 2018-Jan 2021
Responsibilities –

  • Developed club objectives.
  • Coordinated activities.
  • Supported Director in operations.
  • Proposed growth ideas.
  • Represented club & assisted administratively


Meghna Bank Limited | Dhaka Bangladesh 

Marketing & Networking Department                                                          Mar 2021-Mar 2022
Responsibilities –

  • Learned about banking system.
  • Assisted in employee verification.
  • Managed employee documentation.
  • Updated HR software.
  • Compiled employee data.
  • Learned banking regulations









Timeline

Store Assistant

ALDI Stores
05.2024 - Current

Customer Service Specialist

Miniso
11.2021 - 04.2023

Customer Service Agent

Unimart
01.2019 - 09.2021

Master's - business analytics

WESTERN SYDNEY UNIVERSITY

Bachelor's - business administration

BRAC UNIVERSITY

Higher secondary certificate -

WILLES LITTLE FLOWER SCHOOL & COLLEGE

Secondary school certificate -

WILLES LITTLE FLOWER SCHOOL & COLLEGE
Osila Ahmed