OSINATEK PTY LTD

Telecommunications Technician

Downer Group

02.2020 - Current

Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
Responded to service requests during and after business hours.
Managed and prioritized customer service requests to achieve prompt resolution.
Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Provided training to customers to enhance use and understanding of network systems.
Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
Implemented new telecommunications systems, enhancing overall efficiency and productivity.
Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
Coordinated installation of new users and relocations of existing users.