Oskar Spencer
Goldcoast,QLD
Summary
As an enthusiastic customer service individual with a passion for woodworking and building homes, I embody the perfect blend of creativity and practicality. I am hands-on approach to projects not only showcases my love for woodwork but also highlights my dedication to ensuring quality craftsmanship in all of my work. I am an honest and reliable individual and committed to exceeding expectations. My enthusiasm for customer service combined with my skills in woodworking and home building make me a valuable asset to a team in creating memorable and lasting experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Spencer Seafood
Gold Coast, Queensland
03.2023 - 10.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Built and maintained productive relationships with employees.
Customer Service Cashier
Mikes Diner
Gold Coast, Queensland
02.2019 - 10.2020
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Operated cash registers and credit card machines for transactions.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared food for service based on daily specials and chef's needs.
- Assisted head chef by chopping and preparing cooking ingredients.
- Stored food in designated containers and storage areas to prevent spoilage.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Used manual or electric appliances to clean, peel, slice and trim food.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
- Safely operated kitchen equipment, including industrial-size mixers and knife sharpening tools.
- Heated prepared foods in ovens or on grills according to recipes or instructions.
- Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
Education
Year 10 -
Keebra Park State High School
Southport, QLD03-2024
Skills
- Power Tool Operation
- Drywall Installation
- Debris Removal
- Knowledge of machines
- Safety Procedures
- Public safety and security
- Design principles
- Mathematics
- Structure building methods
- Quality Control Analysis
- Precise Measurements
- Surface Finishing
- Surface Sanding
- Structural Assessment
- Physical Stamina
- Time management abilities
- Effective Communication
- Strong analytical and communication skills
- Decision-Making
- Furniture Making
- Protective gear
- Concrete mixing
- Foundation Construction
- Safety Protocols
- Precast concrete handling
- Slab pouring
- Leveling and grading
Certification
- white card 15/05/2024
Affiliations
Keebra
- rugby league nerang rooster current/keebra park state high rugby league
- touch football
- oztag
- motorbike racing
Timeline
Customer Service Cashier
Spencer Seafood
03.2023 - 10.2023
Customer Service Cashier
Mikes Diner
02.2019 - 10.2020
Year 10 -
Keebra Park State High School
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