Osman Cemal
Auburn,NSW
Summary
Results-driven professional with a robust background spanning over two decades in diverse roles including VDC/Assistant Site Manager, Laboratory Aid, and various positions in pathology and construction. Currently excelling in managing and supporting site operations at Motorserve, with a focus on enhancing team performance, maintaining high standards of customer service, and ensuring cost efficiency. Previous roles have honed expertise in specimen processing, operational management, and staff training, demonstrating a proven ability to resolve complex issues, streamline workflows, and lead teams effectively. With extensive experience in overseeing laboratory procedures, managing client relationships, and ensuring compliance with industry standards, I bring a comprehensive skill set and a proactive approach to every role. Committed to continuous improvement, professional development, and delivering exceptional results in fast-paced and dynamic environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
VDC/Assistant Site Manager
Motorserve
06.2022 - Current
- Conduct monthly one-on-one coaching and regular team/repairer meetings.
- Provide ongoing support and guidance for new situations.
- Manage key customer and supplier relationships; address executive complaints promptly.
- Ensure high-quality customer service and resolve complaints effectively.
- Monitor and control costs against targets.
- Check vehicles daily for repair efficiency and conduct random safety/wellbeing checks.
- Oversee work area cleanliness and address issues with the cleaning company.
- Facilitate multi-layered communication with senior managers, suppliers, and repairers.
- Liaise daily with IAG Assessors for smooth operations.
- Address and resolve staff issues daily; organize staff tasks and schedules efficiently.
Pre-Analytical ( SRA) Laboratory Aid
4Cyte Pathology
01.2021 - 05.2022
- Sort and process specimens: Accession specimens into LIS, address sample issues, centrifuge, store, and process clinical and toxicology specimens.
- Data entry and verification: Organize patient requisitions, verify and enter patient demographics, consents, and insurance information.
- Specimen handling: Receive, verify, accession, sort, rack, process, centrifuge, and deliver specimens according to instructions.
- Technical procedures: Follow procedures for specimen testing and forwarding, adhere to standard operating procedures.
- Issue resolution: Monitor and resolve issues with incoming specimens; ensure correct information and conditions.
- Test ordering and system operation: Order tests, operate client and laboratory information systems, and ensure accurate processing.
- Policy adherence: Follow established policies, safety protocols, and quality standards; comply with test order regulations.
- Documentation and communication: Handle phone calls and faxes, document issues, and forward problematic requisitions.
- Workstation maintenance: Clean and decontaminate work areas, maintain equipment, and perform daily checks and logs.
- Attendance and training: Adhere to attendance policies, train new employees, and participate in continuing education.
- Support and flexibility: Assist with departmental performance during absences and adapt to fluctuating workloads.
Area Coordinator
Laverty Pathology
01.2015 - 01.2016
- Supervising and directing the day-to-day operations of the collection centres, including rostering, performance monitoring, compliance, and meeting service standards; Dealing with the daily operational issues and problem solving
- Identifying training needs and tracking performance and on-going competency of collection staff in conjunction with the Collection Training and Development Coordinator
- Coaching and motivating staff
- To be proactive in the process of recruitment, training and ongoing support for employees
- To be the first point of call for collection staff
- Payroll time and attendance management of staff hours through Kronos
- Liaise closely with the Business Development Manager and Marketing Liaison Officer in reporting any Doctor/Health Professional queries that may affect business development within the allocated area
- Compliance and adherence with Laverty Pathology policies and procedures, and Workplace Health and Safety procedures
- To actively be involved in the operational set-up of any new collection centres
- To be active in reinforcing to all collection staff in your area, best practice policy, NATA, N.P.A.A.C and Medicare Australia guidelines
- Be an active participant/facilitator in staff and management meetings.
Drugs and Alcohol Testing Officer
Laverty Pathology
01.2007 - 12.2015
- Primary contact for on-call collections: Manage post-incident collections for major clients such as Sydney Trains.
- Specimen handling: Collect and record accurate information; ensure proper care during collection, dispatch, and transportation.
- Chain of Custody: Handle specimens meticulously to avoid tampering allegations and maintain sample integrity with thorough documentation.
- Record keeping: Create contemporaneous records of specimen collection events.
- Testing and privacy: Conduct DNA and post-incident testing in correctional facilities; maintain client privacy and confidentiality.
- Safety and compliance: Identify and manage workplace hazards; adhere to Workplace Health and Safety legislation.
- Client list: Serve clients including CASA, DOCS, Methadone Clinic, Medical Centres, Orica Mining, AFL/NRL, ASADA, RailCorp/NSW Trains.
- Phlebotomy tasks: Collect blood specimens, maintain accurate records, and ensure proper labeling and data recording.
- Administrative duties: Handle patient calls, coordinate appointments, and manage patient queries.
- Lab management: Maintain lab supplies, ensure sanitation standards, and assist with medical examinations for visa concerns.
Brick Layer
Ben's Bricklaying
01.2001 - 12.2006
- Constructed and repaired walls, floors, and other structures using bricks, blocks, and stones according to project specifications.
- Accurately measured, cut, and laid materials, ensuring precision and alignment in line with blueprints.
- Mixed and applied mortar and other bonding agents to secure bricks and blocks in place.
- Interpreted and followed blueprints and building plans to ensure proper installation and structural integrity.
- Performed routine maintenance and repair tasks on existing brickwork and masonry structures.
- Collaborated with other construction professionals to complete projects efficiently and on schedule.
- Maintained and operated masonry tools and equipment, ensuring safety and proper functionality.
- Adhered to safety protocols and building codes, ensuring a safe work environment and compliance with regulations.
- Conducted site preparations, including measuring and marking out areas for new construction.
- Assisted in the installation of reinforcement materials, such as rebar, to enhance structural stability.
Military Personnel
Australian Defence Force
01.2000 - 01.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Brick Layer
Betacon Construction
02.2016 - 12.2020
- Constructed and repaired vertical and horizontal masonry elements using a variety of materials such as bricks, blocks, and stones, adhering to project guidelines.
- Precisely measured, cut, and placed materials to ensure accurate alignment and adherence to architectural drawings.
- Mixed and applied mortar and other adhesive compounds to bond bricks and blocks securely.
- Interpreted construction diagrams and schematics to guarantee accurate installation and structural soundness.
- Carried out regular maintenance and restoration work on existing masonry to ensure continued functionality and aesthetic appeal.
- Coordinated with other construction team members to ensure timely and efficient project completion.
- Managed and used masonry tools and equipment effectively, maintaining their condition and ensuring operational safety.
- Followed safety procedures and building standards to maintain a secure work environment and comply with regulatory requirements.
- Prepared construction sites by measuring and marking areas for new masonry work.
- Assisted with the placement of reinforcement materials, such as rebar, to strengthen structural integrity.
Education
High School Diploma -
Homebush Boys High School
Homebush, NSWSkills
- Ability to identify structural issues, safety concerns, and necessary repairs or upgrades
- Familiarity with local, state, and national building codes and regulations
- Understanding of zoning laws and property regulations
- Thoroughness in identifying potential issues and ensuring accurate assessments
- Strong written and verbal communication skills for reporting findings
- Experience in handling client inquiries, addressing concerns, and providing professional recommendations
- Ability to build rapport and maintain positive relationships with clients
- Proficiency with standard office software (eg, Microsoft Office Suite)
- Experience in meeting deadlines and managing scheduling constraints
- Adherence to professional standards and guidelines
Phones
0416 354 557
Trainingandcertificates
- Certificate of Attainment from Medilife on Health Training Package Version 5.0-Performing CPR
- Certificate of Attainment from Urban E-Learning to Work Safely In the Construction Industry-White Card
- Certificate for the Drugs and Alcohol Management in the workplace, Transport for NSW.
- Accessing the Rail Corridor (SX52) Training with Transport for NSW
- Certificate on Rail Industry Safety Induction (RISI) from Transport for NSW
- Certificate for Drugs and Alcohol Authorised Person Training Course in accordance with the Rail Safety National Law and Regulations 2012
- Certificate for Firearms Safety Awareness
- Training for Heavy Rigid-Truck License No 12544039
- Firearms Licence NSW-License No 407841864
- Building Studies Certificate
- Australian Defence Force
- Adept Training -Certificate III in Pathology Specimens Collections Certificate.
- Civil Aviation Safety Authority- Alcohol and other Drug Training.
References
A list of professional and Personal References can be provided upon Request
Certification
Certificate of Attainment from Medilife: Health Training Package Version 5.0 - Performing CPR
Certificate of Attainment from Urban E-Learning: Work Safely in the Construction Industry - White Card
Certificate for Drugs and Alcohol Management in the Workplace: Transport for NSW
Accessing the Rail Corridor (SX52) Training: Transport for NSW
Certificate on Rail Industry Safety Induction (RISI): Transport for NSW
Certificate for Drugs and Alcohol Authorised Person Training Course: Rail Safety National Law and Regulations 2012
Certificate for Firearms Safety Awareness
Heavy Rigid-Truck License Training: No 12544039
Firearms Licence NSW: License No 407841864
Building Studies Certificate
Australian Defence Force
Adept Training: Certificate III in Pathology Specimens Collections
Civil Aviation Safety Authority: Alcohol and Other Drug Training
Timeline
VDC/Assistant Site Manager
Motorserve
06.2022 - Current
Pre-Analytical ( SRA) Laboratory Aid
4Cyte Pathology
01.2021 - 05.2022
Brick Layer
Betacon Construction
02.2016 - 12.2020
Area Coordinator
Laverty Pathology
01.2015 - 01.2016
Drugs and Alcohol Testing Officer
Laverty Pathology
01.2007 - 12.2015
Brick Layer
Ben's Bricklaying
01.2001 - 12.2006
Military Personnel
Australian Defence Force
01.2000 - 01.2001
High School Diploma -
Homebush Boys High School
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