Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

OSMOND MUROMBA

Perth

Summary

Dynamic professional with a diverse background in IT support, warehouse operations, support work and customer service, offering exceptional problem-solving abilities and technical expertise. Proven track record in troubleshooting systems, optimizing order fulfillment processes, and delivering dependable frontline support. Currently advancing knowledge through a Master’s degree in Cybersecurity, focusing on digital security, risk management, and systems protection. This unique blend of practical experience and academic insight positions for impactful contributions in technology-driven environments, driving both immediate solutions and sustainable strategic value.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Worker

Bertram Cottages
07.2025 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Warehouse Forklift Operator

Trojan Recruitment
09.2024 - Current
  • Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Aided in reducing backorders by keeping an open line of communication with purchasing department regarding low-stock items identified while picking orders.
  • Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.

IT Technician

Zimpapers Zimbabwe
03.2021 - 04.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Developer Support Engineer

Ozow (PTY) LTD
06.2022 - 11.2022
  • Contributed to product updates by providing detailed feedback on user needs based on support interactions.
  • Created comprehensive documentation to guide users on software features and best practices.
  • Mentored junior support engineers, fostering professional growth and boosting team productivity.
  • Managed high-priority client cases, ensuring swift resolution of critical problems.
  • Increased client retention rates through proactive identification of potential issues and recommending preemptive solutions.
  • Conducted root cause analysis of recurring issues, leading to targeted improvements in product functionality.

Education

Certificate III - Individual Support (Ageing and Disability)

Auscaregroup
09.2024

Master of Cyber Security - Cyber Security

Edith Cowan University
Perth, WA
07-2026

Bachelor's in Information Security And Assurance - Information Security & Assurance

Harare Institute of Technology
Harare, Zimbabwe
11-2023

Skills

  • Health and safety compliance
  • Meticulous approach
  • Prioritization and scheduling
  • Administrative support
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • Order picking and processing
  • Order fulfillment management

Certification

  • First AID and CPR
  • Manual Handling
  • NDIS Screening Check
  • Working With Children Check

Interests

  • Web Development and Design
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Auto Repair/Restoration
  • I like working with my hands and fixing things

Timeline

Support Worker

Bertram Cottages
07.2025 - Current

Warehouse Forklift Operator

Trojan Recruitment
09.2024 - Current

Developer Support Engineer

Ozow (PTY) LTD
06.2022 - 11.2022

IT Technician

Zimpapers Zimbabwe
03.2021 - 04.2024

Certificate III - Individual Support (Ageing and Disability)

Auscaregroup

Master of Cyber Security - Cyber Security

Edith Cowan University

Bachelor's in Information Security And Assurance - Information Security & Assurance

Harare Institute of Technology

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