Osobu Oluwaseun Sam
Gordonvale,QLD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
7
7
years of professional experience
Work History
Care Coordinator
True Supportive Care
04.2023 - Current
- I
- Demystify NDIS funding for participants toward support needed
- Roster of care (RoC) breakdown to reflect participant’s need, ratio of support for core, capital and capacity building
- II
- Monitoring and reporting (reportable incidents, complaints, PRODA for URP, RP & STA) on the activities and progress of participants to the commission
- (NDIS)
- III
- Prepare Service Agreements, Tenancy/Resident Agreement, Schedule of Supports, and quotes for participants in our programs (SIL, ILO, STA, SDA, CP and drop in) in line with the NDIS plan and service booking
- IV
- Planning, developing, implementing, and assessing participant support programs, activities of daily living towards their NDIS goals
- V
- Connect participants to allied health and other services that will improve their quality of life, health, social/community participation and well being
- VI
- Mentoring and Training: research/provide learning resources, train and organize team meetings for staff to adequately support participants in total compliances of
- NDIS standard practice, code of conduct and organization policies & procedure
- VII
- Continued communication and collaboration with participant’s stakeholders to provide improved living arrangement, increased social/community participation, assistive technology, finding and keeping a job
- VIII
- Coordinate and manage services (SDA specialized disability accommodation, SIL support independent living, Drop-ins, In-home, CAS community access participation, &
- STA short stay accommodation and respite for people living with disability) for participants
- IX
- Recruitment & Rostering: Interview, employee, on-board, induct and roster new staff into supporting our participants in accordance with the SCHADS award
- X
- Performance Review: periodically, organize and conduct one on one performance and staff appraisal exercise of my team.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Provided suggestions for process, application or documentation improvement.
- Responded proactively and positively to rapid change.
House Coordinator
MMT CARE
07.2020 - 03.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Team Leader
SIL, Slack Creek, Sunnybank, MMT Care
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Senior Support Worker
06.2020 - 07.2020
- I
- Ensure that staff/Team members fill and sign off medication/PRN charts, shift change checklist, daily duties, incident reports, progress notes, communication book and appointment diary
- II
- Conduct fire and evacuation drill, Risk Assessments of environment/situation/incidents according to WHS & policies and procedures
- III
- Rostering according to SCHADS award and according to their contract/contract hours
- Write weekly reports, Progress notes, Incident report, Expenditure, and receipts (Petty cash & clients ledger)
- IV
- Report incidents to my supervisor and fill in the Incident Register
- V
- Keep track of client’s progress via various charts (Medication, health & well-being, lifestyle, Behaviour, Medication stock take
- VI
- Conduct induction for new team members and report progress to the House coordinator
- VII
- Support clients according to their support plan, community participation, social/lifestyle encouragements, and activities of daily living
- VIII
- Organize and keep medical appointments for participants and also follow up recurring appointments for therapies and community participation
- IX
- Receive from time to time instructions from my line manager about client’s support, team bonding and how to maintain work life balance
- X
- Housekeeping and any other job-related task.
Disability Support Worker
MMT Care
02.2020 - 05.2020
- I
- Support clients with activities of daily living in their home and in the community
- II
- Support clients with Medication and medical/therapy appointments
- III
- Support participants with transport to the community
- IV
- Support clients to fully exercise their choice and control
- V
- Involve participants with every decision, plan and determination of activities to do
- VI
- Research relevant advocacy, resources and data for clients to achieve their NDIS and general goals.
Disability Support Worker
Mercy Community
12.2016 - 02.2020
- I
- Support participants with challenging and complex behaviors
- II
- Follow PBSP to support clients with RP
- Documentation and Daily reports according to care plan
- III
- Support participants with daily living assistance in home and community
- IV
- Supporting clients with community participation, medical and therapy appointments
- V
- Assisting clients to explore their choice & control
- VI
- Other duties include, feeding, assisted mobility and Personal care
- VII
- Engaging clients with discussion and redirecting clients.
Education
Advanced Diploma - Telecommunication Network Engineering
Milcom Institute
Brisbane02.2022
II. Diploma of Community Services - Family And Community Services
Queensland Institute of Education
Brisbane, QLD12.2022
III. Certificate IV in Disability. IV. NDIS periodic webinars. V. Medication, Epilepsy & Manual Handling Training - Disability Studies
Apex Institute
Brisbane, QLD12.2020
Current First Aid & CPR. VII. NDIS quality & safeguard commission module. VIII. Australia National Police Check - undefined
IX - undefined
Skills
- Set Objectives
- Utilization Management
- Program Oversight
- Process Improvement
- Administrative Staff Supervision
- Emergency Care Management
- Establish Policies
- Emergency Readiness
- Organizational Skills
- Quality Assurance Controls
- Operational Standards
- Recruit Well-Qualified Staff
- Organizational Standards
- Problem Identification
Additional Information
- XI. , QLD Open Drivers’ License without Restriction, Comprehensive Insurance & A reliable Car.
Acting Manager
- Ensuring that procedures relating to the house shift report book, reporting, and recording of incidents, maintaining client files, and all other operational processes and procedures are followed.
• Ensuring all documentation is completed as per TSC, OH&S and NDIS requirements.
• Work with clients, family/ carers, relevant case managers and other professionals to support the client’s individual goals.
• In conjunction with other members of staff assist in developing, implementing and evaluating training and behaviour programs to attain identified individual goals
• Create a safe environment for all staff to feel confident and comfortable to discuss of child abuse or child safety concerns, with co-workers and parents
• Regularly look out for opportunities for children, young people and their family to provide feedback on activities, safety and wellbeing.
• Coordinate and contribute to the interviewing, intake and onboarding of new team members.
• Conduct monthly one on one mentoring sessions with your team, ensure this documented and placed on file.
• Contribute to the development and maintenance of safe, secure and planned environments where the needs of clients are effectively met as per program guidelines.
• Organise team meetings to ensure clear communication on all relevant matters.
• Participate in the Health and Wellbeing Service Planning process for individual clients and monitor outcomes.
• Work with clients, family/ carers, relevant case managers and other professionals to support the client’s individual goals.
• In conjunction with other members of staff assist in developing, implementing and evaluating training and behaviour programs to attain identified individual goals.
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
Languages
English
Professional Working
Timeline
Care Coordinator
True Supportive Care
04.2023 - Current
House Coordinator
MMT CARE
07.2020 - 03.2023
Senior Support Worker
06.2020 - 07.2020
Disability Support Worker
MMT Care
02.2020 - 05.2020
Disability Support Worker
Mercy Community
12.2016 - 02.2020
Team Leader
SIL, Slack Creek, Sunnybank, MMT Care
Advanced Diploma - Telecommunication Network Engineering
Milcom Institute
II. Diploma of Community Services - Family And Community Services
Queensland Institute of Education
III. Certificate IV in Disability. IV. NDIS periodic webinars. V. Medication, Epilepsy & Manual Handling Training - Disability Studies
Apex Institute
Current First Aid & CPR. VII. NDIS quality & safeguard commission module. VIII. Australia National Police Check - undefined
IX - undefined
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